Senior Associate - HCI and Survey UX - Hybrid

Job Responsibilities

Design and evaluate survey questionnaires and digital data collection experiences, applying survey methodology, HCI, and UX research principles to improve usability, respondent experience, measurement, and data quality.

Design and conduct quantitative research, including surveys, experiments/A-B tests, and analyses of survey, behavioral/interaction, and paradata to evaluate user behavior and data collection outcomes.

Conduct qualitative research, including cognitive interviews, usability testing, think-aloud studies, and semi-structured interviews to identify usability and measurement issues.

Apply mixed-methods approaches to evaluate comprehension, recall, navigation, respondent burden, item nonresponse, measurement error, and other indicators of user experience and data quality.

Design, prototype, and evaluate web survey instruments, study websites, participant/user portals, and standalone tools for collecting healthcare information.

Translate quantitative and qualitative findings into actionable recommendations and collaborate with multidisciplinary teams to test, refine, and validate questionnaires and data collection systems.

Basic Qualifications

• Master’s degree in Human-Computer Interaction, Survey Methodology, Psychology, Human Factors, Information Science, UX Research, Statistics, or a related field.
• 5+ years of relevant professional or applied research experience in HCI, UX research, survey research, questionnaire design, or digital data collection.
• Demonstrated experience designing and conducting both quantitative and qualitative research, including surveys or experiments and usability testing, cognitive interviewing, or related methods.
• Experience designing or evaluating questionnaires and digital data collection tools and analyzing research data using statistical software such as R, Python, SAS, or equivalent tools.

Preferred Qualifications

• Ph.D. in Human-Computer Interaction, Survey Methodology, Psychology, Human Factors, Information Science, UX Research, Statistics, or a related field.
• Experience applying survey methodology and survey response-process principles to questionnaire and interface design, including comprehension, recall, measurement error, respondent burden, and data quality.
• Experience integrating quantitative and qualitative UX research, including analysis of survey, experimental, behavioral/interaction, or paradata, to inform design decisions.
• Experience designing or evaluating healthcare collection systems, including consent/authorization workflows, study portals, or participant-facing tools.

Requirements

• Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance.
• Subject to plan requirements, employees may participate in: Employee Stock Ownership Plan, 401(k) Retirement Plan, Paid Parental Leave, Vacation Leave, Sick Leave, Holiday Leave, Professional Development, Health Advocate, Employee Assistance Program, Travel Accident Insurance, Medical Insurance, Dental Insurance, Vision Insurance, Short Term Disability Insurance, Long Term Disability Insurance, Life and AD&D Insurance, Critical Illness Insurance, Supplemental Life Insurance, Flexible Spending Account, Health Savings Account.
• Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
• Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law.

Pay Range

The anticipated salary range for this role is $97k-$115k and will be commensurate with experience.