Senior Associate, Global Operations

At Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

About the role

This role at Razorfish will serve as a member of Publicis Groupe's strategic internal agency, Constellation. Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address client creative, data, strategy, media, and technology requirements. Team members collaborate across agencies while functioning as sub-divisions within their respective brands to provide dedicated support for the client.

Responsibilities

• Execute Global Billing Campaign Reconciliation:
  • Work with 40+ markets to execute contractually obligated billing requirements and support assigned billing workstreams.
  • Develop, review, and deliver delivery confirmation and invoices through client-owned billing portals.
  • Monitor global compliance, maintain operational trackers, and implement new processes as needed.
• Local Market Invoice Review and Client Billing Package:
  • Review monthly local market invoice submissions, billing summaries, and supporting documentation for accuracy and completeness.
  • Review and reconcile 3rd party proof of performance evidence submissions against invoiced amounts.
  • Coordinate with applicable markets to resolve discrepancies and secure required revisions in a timely manner.
• Client Billing Submissions:
  • Create, review, and maintain client delivery confirmations, invoice submissions, and related billing records.
  • Submit delivery confirmations, quotations, and invoices through client billing systems (e.g., BQMS).
• Market Process Communication/Training:
  • Work with global markets, Finance, Activation, and client stakeholders to address issues, resolve discrepancies, respond to routine billing inquiries, and meet client deadlines.
  • Coordinate recurring billing-cycle communications, status updates, and follow-up actions across assigned business divisions and campaigns.

Requirements

• BA or BS in Accounting, Finance or related field
• 1-2 years of experience working in a Finance, Accounting or Media Billing Operations capacity
• Agency experience is highly preferred
• Advanced proficiency in Microsoft Excel with some foundational knowledge in Power Query, and working with PivotTables, advanced formulas, VLookups, etc.
• Experience working with automated project management (workflow) computer systems
• Ability to juggle multiple projects at once in a fast-paced environment
• Ability to work independently
• Consistent habit of “managing up”
• Comfort level managing complex processes/details
• Excellent organizational skills with timeline sensitivities
• Possess the ability to adapt to new systems
• Demonstrate the ability to communicate to numerous groups of people
• Excellent written/verbal/oral communication skills
• High attention to detail
• Ability to manage multiple projects simultaneously

Benefits

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements
• Tuition Assistance
• Paid time off that includes Flexible Time off, Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere in Publicis Groupe’s office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

Pay

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.