Senior Associate, Fund Administration (Core IS)

The Senior Associate, Fund Administration (Core IS) role is based in the United States and offers support to leading private market organizations through high-quality fund administration and investor services.

About the role

You will act as a trusted operational partner, helping clients manage critical workflows, payments, compliance activities, and investor operations. The position combines client service, project management, process improvement, and financial operations expertise in a fast-growing environment.

Responsibilities

• Support fund administration and investor services operations by managing client workflows, ensuring accuracy, and delivering exceptional service.
• Manage investor services workflows, including investor position creation, workspace management, and review processes to ensure accuracy and completeness.
• Support clients through fundraising activities by understanding objectives, timelines, and operational requirements.
• Deliver guidance on operational best practices while escalating scope changes, risks, or complex issues when needed.
• Manage treasury-related activities, including recording investor contributions, processing payments, and supporting transaction workflows.
• Investigate payment exceptions, chargebacks, and reconciliation issues while coordinating resolutions with banking partners.
• Maintain client health, gather feedback, and collaborate with internal teams to improve service delivery.
• Identify operational improvements, strengthen controls, and recommend process enhancements to leadership.

Requirements

• Experience in fund administration, investor services, or related financial operations, with 3+ years of experience.
• Strong understanding of financial operations, client servicing, and investment administration workflows.
• Excellent written and verbal communication skills with the ability to build trusted relationships with clients and internal stakeholders.
• High level of integrity, professionalism, and commitment to delivering quality outcomes.
• Strong attention to detail with the ability to manage complex workflows accurately.
• Self-starter mindset with the ability to identify challenges, take ownership, and implement solutions.
• Able to manage multiple projects and priorities while maintaining strong execution.
• Adaptable and comfortable working in an evolving, high-growth environment.
• Experience using financial technology platforms or operational software is a plus.

Benefits

• Competitive base salary: United States: $75,000-$85,000 USD, Canada: $80,000-$95,000 CAD
• Equity opportunities as part of the overall compensation package.
• Health, dental, and vision coverage for employees and families.
• Flexible time off policy and company-paid holidays.
• Paid family leave, medical leave, and bereavement leave programs.
• Retail 401(k) benefits.
• Healthcare flexible spending account and commuter benefits.
• Flexible work environment with remote and office-based options.
• Professional development stipend to support ongoing learning.
• Monthly wellness support for remote employees.
• Mental wellness benefits, including coaching and therapy resources.