Senior Associate, Digital Enablement Services

Responsibilities

• Develop and execute AI-specific digital enablement and change management plans, including communication, training, capability previews, testing, and reinforcement activities to support the successful AI implementation and adoption of change across the enterprise.
• Give advice on use cases, user journeys, and step-by-step guidance for all impacted stakeholder groups for new and emerging technologies in the KPMG enterprise.
• Create and implement strategic and tactical communication plans that meet agreed upon project timelines, and requirements; drive engagement and adoption, with employees and stakeholders; plan elements such as videos, town halls, web pages, and content creation across all channels.
• Drive adoption initiatives that support the delivery project success through enablement efforts that drive user readiness; identify evolving project deliverables including changes in scope and potential conflicts, develop and implement plans to remove barriers and resolve issues; collaborate with project teams, sponsors, and leaders to integrate digital enablement and change management activities into the overall project plans and timelines.
• Monitor and measure the effectiveness of AI enablement interventions, as well as report on the progress and outcomes of technology implementation and change initiatives; conduct change impact assessments and stakeholder analyses to understand the scope, and scale of change as well as the potential risks and opportunities.
• Provide feedback and recommendations to the Director of Digital Enablement Services/OCM and other stakeholders on how to improve digital enablement as well as change management practices and processes, support the development and maintenance of digital enablement/change management tools, templates and resources.

Qualifications

• Minimum three years of recent experience in digital enablement, change management or similar technology focused role.
• Bachelor's degree from an accredited college or university in business, psychology, communication, technology or a related field is preferred; minimum of a high school diploma or GED is required.
• Knowledge of digital enablement and change management methodologies, frameworks, and best practices.
• Understanding of and experience with Responsible AI, generative AI, and emerging AI capabilities strongly encouraged.
• Strong communication, presentation, and facilitation skills, with the ability to tailor messages to different audiences and levels.
• Excellent interpersonal and collaboration skills; capability to build and maintain positive relationships with stakeholders across the organization; ability to work independently and as part of a team, with flexibility and adaptability to changing priorities and deadlines.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Benefits

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.