Senior Associate, Change Management Process Manager | Retail Bank

Tasks & Key Responsibilities

• Process Execution & Intake Management: Validate and manage high-priority intakes (Testing and Projects). Perform reviews of audiences, appropriate dates, and requirements to ensure all initiatives are "Ready for Scoping."
• System Stewardship: Manage the START tool backend, facilitate initiatives stages, troubleshoot issues, and ensure data integrity across the platform.
• Meeting Facilitation: Lead daily Scoping Meetings on a rotating basis, coordinate Point of Contacts (POCs), capture resources, socialize, and follow up on next steps.
• Stakeholder Engagement & Communication: Manage the START Slack channel and mailbox with high responsiveness.
• Capacity & Metric Oversight: Manage operational capacity per protocols, negotiate delivery dates when necessary, and provide volume metrics for Monthly Business Reviews (MBR).
• Risk & Governance Collaboration: Partner with Risk, Cybersecurity, and Audit functions to provide reporting, walkthrough visuals, and sampling data to ensure compliance.
• Team Mentorship & Development: Mentor new team members, engage in cross-training across Bank Voice and C&O, and collaborate with Product Managers to influence results through data-driven storytelling.

Basic Qualifications

• A High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Process Management, Project Management, or Retail Operations
• At least 1 year of experience in Customer Service or Relationship Management
• At least 1 year of experience with Google Suite such as Google Docs, Sheets, Slides, etc.

Preferred Qualifications

• Bachelor’s Degree or military experience
• 3+ years of experience in Process or Project Management
• BPM, Lean, or Six Sigma Certification