Senior Associate, Asset Tax & Insurance

About the Role

The primary focus of this position is to provide outstanding service to internal and external clients and to aid in the effective management of our complex insurance portfolio. As a subject matter expert, you will support both the department and the leadership team by demonstrating a high level of knowledge in the insurance compliance review process and overarching insurance market trends. You will provide management, leadership, and direction to insurance analysts while maintaining a portfolio of loans.

Analysts are responsible for completing insurance compliance reviews for each collateral within our Servicing portfolio, aligned with pre-funding insurance or post-close annual compliance review. This includes ACORD and/or insurance policy review, third-party report analysis, annual premium documentation, and corresponding insurance waiver risk analysis. High accuracy and responsiveness are critical to meet time-sensitive requests and ensure compliance with all investors we service.

Responsibilities

• Utilize the Servicing System and other software applications to facilitate insurance reviews and accurately document the status of annual compliance reviews.
• Maintain strong knowledge of lender insurance requirements, including Freddie Mac, Fannie Mae, FHA, and other assigned lenders.
• Ensure all insurance files (pre-close or servicing) include accurate representation of loan requirements, third-party report confirmation, flood determination, and other required confirmations.
• Review policy documentation from borrowers and insurance agents prior to the due date to ensure compliance with loan documents and/or lender requirements.
• Make timely requests for additional information and corrective measures with both internal and external parties.
• Remediate non-compliant insurance with clients through proactive communication with borrowers and insurance agents to clarify coverage limits, policy structure, or deductibles.
• Respond promptly to inquiries from internal and external customers, ensuring proper notification, escalation, communication, and coordination with management.
• Monitor reports and deadlines to ensure work is completed in advance of set timelines, proactively communicating portfolio status with your manager or team lead.
• Assist junior team members with workflow to ensure deadlines are met.
• Train and develop junior team members on core position requirements and functions, ensuring consistent attention to detail.
• Quality check and provide feedback to team members, communicating training gaps to both the team member and manager.
• Assist in compiling data samples for department and/or lender audits as requested.
• Work professionally and collaboratively with the team and coworkers.
• Travel up to 10% of the time.
• Handle other projects and duties as assigned.

Requirements

• Bachelor’s degree preferred but not required.
• 3-5 years of experience in insurance selling, underwriting, claims, or commercial real estate (CRE) insurance.
• 3-5 years of experience in the commercial real estate mortgage industry or commercial insurance compliance processing.
• Ability to educate others and translate insurance concepts into clear, actionable information.
• Proficiency in Microsoft Office and other relevant systems or software.
• Excellent organizational, communication, presentation, and interpersonal skills.
• Ability to plan, organize, and prioritize assignments while meeting critical deadlines.
• Ability to manage multiple assignments and transactions simultaneously.
• Demonstrated ability to maintain confidentiality and use discretion in daily activities.
• Ability to learn quickly and work independently as well as part of a high-performance team.
• Flexibility to work under pressure with tight deadlines and constant interruptions.
• Ability to adjust priorities in a changing environment.

Benefits

• You Time: Competitive vacation policy, floating personal holidays, extensive leave options, and annual observed holidays.
• Family Care: Infertility coverage, adoption support, child and elder care, fully paid maternity leave, and generous parental leave benefits.
• Flexible Work Arrangements: Hybrid working model with a 3-day in-office minimum requirement.