Senior Associate, Ads and Promotions Operations

Responsibilities

• Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rollouts.
• Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixes.
• Triage and troubleshoot complex campaign and platform issues using data analysis and internal diagnostic tools.
• Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve productivity.
• Serve as the primary point of contact for sales teams and external advertiser inquiries related to campaign and platform issues.
• Support campaign management activities, including campaign setup, quality assurance (QA), and ad content moderation.

Qualifications

• 3-5+ years of experience managing operations or strategic initiatives within high-growth environments.
• Experience collaborating across multiple functions and stakeholders.
• Ability to translate complex challenges into actionable solutions.
• Strong problem-solving skills with a focus on process optimization and operational efficiency.
• Ability to balance detailed issue investigation with broader strategic thinking.
• Experience providing support in fast-paced environments.
• Strong customer service and partner support orientation.
• Experience using operational metrics to identify and advocate for improvements.
• Advanced Excel skills.
• Strong data analysis skills.

Preferred Qualifications

• SQL experience

Pay

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Schedule

This role is 100% remote.