Senior Associate Account Manager
Hilb Group · Fort Wayne, IN · 2 wk ago
Business DevelopmentFull-time
Responsibilities
- Serve as the primary liaison between clients and internal teams
- Build and maintain long-term, trusted relationships with key stakeholders
- Conduct regular account reviews to assess performance, needs, and opportunities
- Develop and execute account plans to meet client objectives and company revenue goals
- Identify upselling and cross-selling opportunities while maintaining compliance with healthcare regulations
- Cover onboarding, implementations, and ongoing service delivery
- Resolve client issues in a timely and professional manner
- Ensure service levels and performance metrics are met or exceeded
Qualifications
- Minimum High School degree
- Must be licensed or willing to obtain license
- Microsoft suite of products, AMS360 experience a plus
- Must be able to multi-task while maintaining accuracy
- Able to prioritize and meet deadlines
- Able to work in a fast-paced environment
Benefits
- Company Paid Life Insurance, Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO