Senior Assistant Personal Training Manager

Sales & Client Engagement

• Perform at least 50% of all CrunchOne Kickoffs (C1KOs) to drive PT sales.
• Coach and role-play with trainers to improve consultative selling and assumptive close techniques.
• Own the Client Journey, with emphasis on the first 90 days of engagement.
• Drive consistency and speed-to-schedule, targeting 24–48 hour booking windows.
• Maintain accountability to the Client Journey by monitoring funnel KPIs and implementing improvement plans.

Program Delivery & Quality

• Ensure all training programs are science-based, personalized, and results-driven.
• Oversee accurate administration of PT services, including: dotFIT program and supplements.
• Monitor and report on goal tracking and progress.
• Measure and track program performance and make adjustments as necessary.
• Teach and utilize Enhance Platform for client management and execution.
• Ensure trainers meet Crunch and JEM session delivery standards.

Team Leadership & Development

• Recruit, hire, train, and develop a high-performing team of Personal Trainers.
• Lead with JEM’s core values: Resilience, Service, Transformation, Excellence.
• Conduct ongoing coaching, 1:1 development meetings, and performance reviews.
• Maintain standards for professionalism, punctuality, friendliness, and cleanliness.

Operational & Business Management

• Build weekly schedules aligned to KPIs and business needs.
• Maintain accurate reporting for PT performance and contribution margin.
• Partner with the General Manager on PT strategy, budgeting, and department growth.
• Support overall club operations, equipment readiness, and service standards.

Group Fitness Support

• Must be HIIT certified (or able to obtain quickly).
• Capable of teaching HIIT-format classes as needed to support club operations.

Required Skills & Experience

• Personal training experience.
• Strong PT knowledge and program design expertise.
• CPR/AED certification (or ability to obtain within 30 days of hire).
• Ability to coach teams, lead groups, and uphold high member service standards.
• Proven sales ability with strong communication and rapport-building skills.
• Ability to operate all club equipment and demonstrate fitness techniques.
• Nationally accredited personal training certification (must obtain within 90 days of hire).

Preferred Experience

• 2+ years of experience as a personal trainer.
• Prior management experience in fitness, retail or hospitality leading 3-10 employees.
• Consultative sales experience.
• Familiarity with Crunch systems: VFP, dotFit, ABC/Datatrak, Crunch U, Styku.