Senior Area Manager, Last Mile Operations

About the role

As a Senior Manager, Area Operations at RXO, you will have P&L responsibility for an assigned area and manage all aspects of operations and continuous improvement at your assigned Last Mile Hubs (LMH) within the area.

Responsibilities

• Drive operational excellence across your area through quality, operational efficiency, customer satisfaction and financial performance.
• Partner closely with operations excellence, and leadership teams to ensure focus is on continuous improvement across all aspects of the business and within business processes.
• Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of area financial performance.
• Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations.
• Utilize metrics to inform decisions, ensuring compliance.
• Focus on claims management, quality, safety and security, and engagement.
• Demonstrate accountability.
• Continuously review and audit site performance to ensure they reflect the RXO promise of quality, service, safety, and security.
• Focus on monthly LMH site audit processes and create site action plans to ensure engagement, site and facility conditions are in line with organization expectations.
• Ensure all area LMH KPI’s are met or exceeded to include but not limited to VOC, inventory management, carrier compliance, claims management.
• Lead a team of site leaders and drive accountability to operational efficiency, customer service and contractor procurement.
• Champion the professional growth of LMH teams ensuring they are equipped, inspired, and empowered through continuous coaching.
• Work closely with the L&D team to ensure site training remains relevant and completions up to date.
• Work with national sales team to facilitate new avenues of growth.
• Develop an understanding of the assigned area, including competitors and socioeconomic trends.
• Fulfill supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• 5 years of leadership in operations, delivery, distribution logistics or facility/warehouse management.
• Strong Fluency using Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint and Teams.
• Effective organizational, leadership and presentation skills.
• Strong business focus with demonstrated ability to act in partnership with management teams.
• Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources.

Qualifications

• Bachelor’s in Business, Logistics or related field.
• Effective organizational, leadership and presentation skills.
• Strong business focus with demonstrated ability to act in partnership with management teams and key stakeholders.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.

Skills

• Strong Fluency using Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint and Teams.
• Effective organizational, leadership and presentation skills.
• Strong business focus with demonstrated ability to act in partnership with management teams and key stakeholders.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.

Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD