Senior Application Support Engineer

Responsibilities

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues across enterprise platforms
• Manage and resolve incidents using ITIL based practices
• Support user access, provisioning, and platform administration
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Aid with releases, system upgrades, and environment maintenance
• Assist with business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues
• Identify opportunities to improve monitoring, automation, and support processes
• Manage and prioritize support queues (ServiceNow)
• Contribute to business continuity and disaster recovery planning and testing

Qualifications

• 5–7 years of experience in application or production support within enterprise environments
• Proven ability to thrive in fast-paced, high-performing team settings
• Strong analytical and troubleshooting skills with a focus on complex multi-system issues
• Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
• Hands-on experience in Workday supporting day-to-day operational activities
• Candidates without direct Workday experience should demonstrate a willingness to obtain the required certifications and develop skills as a Workday subject matter expert
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience
• Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects
• Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
• Strong time management skills with the ability to prioritize and manage multiple support requests effectively
• Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
• Experience working within ITIL best practices

Preferred Qualifications

• Salesforce experience, including administration or data management
• Familiarity with integration tools and job schedulers
• Experience with scripting or BI tools
• Exposure to AWS
• Working knowledge of SQL
• Financial services experience
• Workday Certifications a plus