Senior Application Manager

Key Responsibilities

• Platform Ownership and Governance
• Act as the platform owner for Investran within Markets Technology, accountable for operational health, stability, and continuous improvement.
• Maintain and execute the Investran platform roadmap aligned to US delivery priorities and broader Markets Technology standards.
• Define and enforce platform standards for configuration, documentation, testing evidence, and release governance.
• Owning platform metrics (availability, incident trends, SLA performance, backlog health, recurring defects) and drive remediation plans.
• Client Onboarding and Migration Delivery
• Lead Investran client onboarding and migration activities, ensuring predictable delivery across design, build, SIT, UAT, cutover, and hypercare.
• Work closely with operational leadership and Client Facing Teams to define onboarding scope, timelines, acceptance criteria, and readiness requirements.
• Support conceptual design of fund and deal structures in collaboration with Operations, ensuring Investran best practices are followed.
• Establish and maintain standard onboarding playbooks, templates, and delivery artefacts to reduce bespoke effort and improve repeatability.
• Development, Configuration and Enhancements
• Lead delivery of Investran configuration and enhancement initiatives including:
• Investran API initiatives and integration enablement
• Business event configuration and support
• Vendor/system customisations and extensions (internal or external)
• New module adoption and workflow optimisation
• Ensure requirements gathering, documentation, and user review/sign-off are completed to a high standard before build and release.
• Cook up design and technical specifications with vendor teams and internal technical resources (solution architect, integration engineers, reporting/data specialists).
• Production Support and Incident Management
• Act as the senior escalation point for Investran production issues including P1/P2 coordination, root cause analysis, and remediation.
• Oversee ticket management with vendor support (including queue hygiene, ageing analysis, escalation path, and resolution outcomes).
• Drive process improvements to reduce incident recurrence and improve operational stability.
• Ensure operational support processes are clear, documented, and adopted, including runbooks and support handover standards.
• Controls, Audit and Compliance (SOC 1 / ISAE-aligned)
• Ensure Investran processes and change activities operate within Aztec’s control framework, including:
• SOC 1 / ISAE-aligned evidence retention and audit readiness
• Access control governance and periodic user access reviews
• User rights and authorisation processes (joiners/movers/leavers)
• Support for audit Q&A, re-certification tasks, and control remediation.
• Ensure change governance and approvals are followed consistently, with appropriate segregation of environments and evidence of testing.
• Reporting and Data Outputs
• Oversee delivery of Investran reporting outputs (standard and bespoke) and ensure alignment with US Private Equity requirements and client expectations.
• Cook up with Reporting & Data and Integration teams to ensure data extracts and exchanges are controlled, reconciled, and fit for purpose.
• Drive standardisation of reporting approaches where feasible to reduce bespoke build and improve scalability.
• Training, Adoption and Enablement
• Coordinate development and delivery of training materials and user enablement for Investran users, including onboarding training and best-practice guidance.
• Support the creation and maintenance of a demo/training environment where required for internal enablement and client-facing demonstrations.
• Promote consistent ways of working across operational teams, improving adoption and reducing reliance on informal knowledge.
• Stakeholder, Vendor and Team Leadership
• Build strong relationships with Operations, Client Facing Teams, and Markets Technology leadership to ensure delivery alignment and transparency.
• Manage vendor relationships for operational support, enhancements, and roadmap alignment; ensure service performance is measured and improved.
• Lead and mentor a small team of Investran analysts/configuration specialists (and coordinate any third-party resources), including prioritisation, coaching, and performance oversight.
• Innovation, Standards & Continuous Improvement
• Continuously identify and evaluate emerging technologies in data management, integrations, and client-facing solutions that can differentiate Aztec Group in the market.
• Identify opportunities to improve efficiency, control, and scalability through:
• Automation and configuration optimisation
• Improved reporting and exception-based processes
• Adoption of new platform features and capabilities
• Drive adoption of Markets Technology standards, service metrics, and KPIs aligned to Aztec’s Target Operating Model.

Qualifications and Experience

• Typically 7–10+ years’ relevant experience in financial services / fund administration technology, including significant Investran exposure.
• Demonstrated experience leading onboarding/migration projects and operating within audit-controlled environments (SOC 1 / ISAE-aligned).
• Bachelor’s degree in Accounting, Finance, Information Systems, or equivalent professional experience.
• CPA or comparable qualification desirable but not essential (depending on candidate background).
• Deep experience in technology, data management, or applications management roles within financial services, with at matured and experienced people management capability.
• Experience with data governance frameworks, ETL tools, and middleware platforms.
• Previous practical IT Application Support Management experience within a financial services business, supported by a relevant professional qualification.
• Experience leading, coaching and mentoring teams aligning to Aztec Group values.