Senior Application/Infrastructure Support Engineer

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Also must not include sections with filler like "commensurate with experience". Pay and Schedule only if posting actually states them. The posting includes Salary Range: $85,389 - $116,975. That's pay info. So we can include Pay section with that range. Schedule? Not mentioned. So no Schedule section. Benefits? Not mentioned explicitly. So no Benefits section. About the role? Could be a brief description: "Syms Strategic Group (SSG) is seeking a talented Senior Application/Infrastructure Support Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI)". That's about the role. Could be placed under About the role. Responsibilities: list of duties. Requirements: maybe "Required Skills and Experience" plus "Professional Certifications", "Years of Professional Experience", "Desired experience", "Formal Education", "Citizenship Requirement", "Security Clearance Requirements". Qualifications maybe overlapping; but we need to decide sections. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which to include based on content. We have responsibilities list. We have skills list (many). We have requirements (experience, education, citizenship, clearance). Qualifications maybe similar to requirements; but we can combine. To avoid thin sections, we can have About the role, Responsibilities, Requirements (including experience, education, citizenship, clearance), Skills (technical skills), Pay. Possibly also Qualifications if distinct, but we can skip if overlapping. We must not create sections with filler. So we will output:

About the role

Syms Strategic Group (SSG) is seeking a Senior Application/Infrastructure Support Engineer. This is a full‑time, remote position supporting the Veterans Affairs (VA) department. The role requires proven experience and a Public Trust (MBI) security clearance.

Responsibilities

• Perform high‑level, day‑to‑day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations, including collections of diagnostic data, restoring system operation, development of workarounds, and other recovery activities
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of day‑to‑day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Requirements

• U.S. Citizenship required
• Must possess or qualify for a Public Trust (MBI) security clearance
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
• 8+ years of experience in systems engineering or a related field, particularly in production environments
• 3+ years of experience with SQL query and monitoring

Skills

• Experience with AWS and/or Azure Cloud (S3, Step Functions, Batch Jobs, CloudWatch)
• Proven track record managing and maintaining large‑scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks (user management, permissions, system monitoring)
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
• Knowledge of cloud‑native technologies and infrastructure‑as‑code (IaC) tools such as Cloud Formation
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
• Ability to troubleshoot and optimize system performance and reliability
• Understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Experience with secure best practices for production systems
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS
• Knowledge of database performance tuning and backup/recovery processes
• Knowledge of CI/CD pipelines
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
• Strong analytical and problem‑solving skills with ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills; ability to work effectively in cross‑functional teams
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high‑pressure environment
• Strong attention to detail to ensure system stability and data integrity
• Ability to quickly adapt to new technologies and processes
• Willingness to be on‑call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• Ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations

Pay

Salary range: $85,389 – $116,975

We should not include Benefits or Schedule. Ensure no duplicate lines. Also remove any mention of "If you have previously applied..." etc. Also remove "Military Veterans are highly encouraged to apply!" (that's EEO-ish, but it's encouragement; still maybe considered boilerplate? It's not legal EEO but it's a encouragement; could be considered part of posting but maybe we keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. "Military Veterans are highly encouraged to apply!" is EEO-related encouragement; likely considered EEO boilerplate, so remove. Also remove "Applications are still under review." etc. Also remove "Recruiters or Third parties will not be considered", "CRITICAL NOTES", etc. Also remove "Powered by JazzHR 8tEU9NiyOj". Also remove duplicated lines like "U.S Citizenship is required for this specific opportunity." appears twice; we keep once. We must preserve all substantive information. Did we lose any substantive info? Let's check original: "Syms Strategic Group (SSG) is seeking a talented Senior Application/Infrastructure Support Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975". We captured location remote, department VA, type full time, min experience experienced (we didn't capture "Min. Experience: Experienced" but we have 8+ years experience etc. That's more specific. The "Min. Experience: Experienced" is vague; we have more detail. So okay. We also captured "If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply." That's application instruction; remove. "Applications are still under review." remove. "Military Veterans are highly encouraged to apply!" remove. "Essential Duties And Responsibilities" we used as Responsibilities. Good. We captured "Required Skills and Experience" as Skills. We also captured "Professional CertificationsNone required" - we didn't include that; it's not substantive? It says none required; could be considered a requirement but it's a statement that none required. Might be considered filler? It's not a specific certification requirement; it's saying none required. Could be omitted as it's not a substantive requirement. The instruction: do not emit heading followed by filler/placeholder text. But this is a statement under Skills? It's not a heading. It's a line "Professional CertificationsNone required". It's not a heading; it's just a sentence. It's substantive? It says none required; could be considered info but it's not a requirement. Might be okay to keep? But we omitted; maybe we should include as a bullet under Skills? However it's not a skill; it's a certification requirement. Could be placed under Requirements as "No specific professional certifications required". That is substantive. Let's add a bullet: "No specific professional certifications required". That is not filler. Also "Years of Professional Experience8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring". We captured those. "Desired experienceElectronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)". That's desired experience; we didn't include. Should we include? It's substantive. Could be under Requirements as desired experience or under Skills? It's desired experience, not required. Could be under Requirements as "Desired experience: ..." or under Skills? Probably under Requirements as a bullet: "Desired experience with Electronic Data Interchange X.12 (EDI) medical claims (837, 834, 277, etc.)" and "Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are a plus". We'll include. "Formal EducationBachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field". We have that. "Citizenship RequirementU.S. Citizenship required for this specific opportunity". We have. "Security Clearance RequirementsMust possess or qualify for a Public Trust (MBI)". We have. "CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be consideredRecruiters or Third parties will not be consideredThis is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be consideredThis is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptionsAs part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance.