Senior Application/Infrastructure Support Engineer

About the role

Syms Strategic Group (SSG) is seeking a Senior Application/Infrastructure Support Engineer for a full‑time, remote position supporting the Veterans Affairs (VA) department. This is a W‑2 role requiring U.S. citizenship and eligibility for a Public Trust (MBI) security clearance. Candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

Responsibilities

• Perform high‑level, day‑to‑day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations, including collection of diagnostic data, restoring system operation, development of workarounds, and other recovery activities
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of day‑to‑day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Requirements

• 8+ years of experience in systems engineering or a related field, particularly in production environments
• 3+ years of experience with SQL query and monitoring
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
• U.S. citizenship required
• Must possess or qualify for a Public Trust (MBI) security clearance
• Professional certifications: none required

Skills

• Experience with AWS and/or Azure Cloud (S3, Step Functions, Batch Jobs, CloudWatch)
• Proven track record managing and maintaining large‑scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks (user management, permissions, system monitoring)
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with