Senior Application Engineer

About the Role

Based in any of our U.S. offices, the Senior Application Engineer will be responsible for the full lifecycle of key enterprise applications within the Legal CMS & Productivity Applications portfolio, ensuring reliability, performance, security, and continuous improvement. This role involves administration of client/server platforms, architecture and design, integration development, automation, vendor and project management, and collaboration with business and technical stakeholders across the firm.

Primary Applications and Platforms

• iManage Document Management & Integrated Solutions: iManage Work 10, Preview Servers, RAVN, iManage Mobility, Threat Manager, Co-Authoring, Closing Folders, SPM, Litera CAM, GDS
• Intapp Wallbuilder: Intapp Integrate, Boomi
• Records Management: Micro Focus Content Manager, IDOL OEM, iCompli, Future In Tech (FiT)
• Core Platforms: Windows Server 2016–2022, Apache, Linux, Windows OS, macOS, AVD

Responsibilities

Application Management

• Administer, configure, and optimize assigned applications to ensure stability, performance, and user adoption.
• Monitor system health, troubleshoot issues, and deliver solutions for complex technical challenges.
• Lead application lifecycle activities, including upgrades, patching, and ongoing improvement initiatives.

Design & Implementation

• Partner with business stakeholders to translate requirements into scalable, secure technical solutions.
• Architect systems, integrations, and workflows that align with firm standards and best practices.
• Lead or support application deployments, automation initiatives, and new technology implementations.
• Perform comprehensive testing and quality assurance to ensure successful rollouts.

Risk & Security

• Ensure all applications meet security standards, data protection requirements, and regulatory obligations.
• Conduct risk assessments, identify vulnerabilities, and coordinate remediation activities.
• Maintain documentation related to compliance, incident response, and security controls.

Vendor & Project Management

• Serve as the primary technical liaison to software vendors, tracking issues and recommending enhancements.
• Evaluate new software products and technologies in collaboration with vendor partners.
• Review vendor performance, SLAs, and contract terms to support strategic decision-making.
• Oversee project timelines, deliverables, and dependencies across internal teams and external partners.

Documentation & Training

• Create and maintain detailed documentation, including system configurations, SOPs, workflows, and user guides.
• Develop and deliver training for end users, technical teams, and business partners.
• Ensure documentation remains current following changes, upgrades, and new feature releases.

Application-Specific Responsibilities

• Administer daily operational tasks, including security access management and monitoring data synchronization, workspace creation, and data import/export through Litera CAM.
• Work within Intapp Walls and iManage SQL database schemas and security models to run queries, update records, and troubleshoot stored procedures.
• Build and maintain integrations, data flows, business rules, and security policies using Intapp Integrate and/or Boomi.
• Implement and support integrations across Document Management Systems (DMS) and Content Management Systems (CMS).
• Identify automation opportunities and streamline processes using REST APIs and related tooling.
• Ensure compliance of Walls rules with firm policies, Information Governance, and Office of General Counsel requirements.
• Maintain consistent security controls across iManage On-Prem, iManage Cloud, SharePoint, Microsoft Teams, and Records systems.
• Collaborate with Legal and Compliance teams to ensure ethical wall implementations satisfy regulatory standards (e.g., GDPR, HIPAA).

Qualifications

• Exceptional full-stack troubleshooting skills, leveraging deep system and application log analysis to diagnose and resolve root-cause issues.
• Strong PowerShell skills and experience with scripting languages for automation, upgrades, and configuration management.
• Advanced proficiency with Microsoft SQL, T-SQL, Windows and Linux OS, and core networking concepts.
• Expert knowledge of DMS, Records Management Systems, Intapp Wallbuilder, and related security models.
• Advanced experience developing data flows with Integration Builder.
• Intermediate-level development experience with REST APIs.
• Familiarity with legal applications, security policies, and the packaging and deployment of applications.
• Experience with cloud platforms (AWS and Azure).
• Boomi development preferred.
• Experience supporting and administering Office 365 applications preferred.
• Familiarity with ITIL best practices (incident, change, and problem management) preferred.
• Experience with Lean or Agile methodologies preferred.
• Certifications related to Microsoft technologies, iManage, or Litera products preferred.

Experience

• 8+ years of experience supporting and administering enterprise applications within professional services, legal, or regulated environments.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• Experience managing client/server applications and business-critical systems in a global environment.

Pay

The annual compensation range for this position is $170,000 - $200,000. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits

• Health care
• Retirement benefits
• Paid days off, including sick time and vacation time
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses