Senior AP Customer Support

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

About the role

To provide solutions or recommendations for the resolution of customer issues regarding processes. Responsible for answering customer questions in an efficient and timely manner. This position serves as a primary point of contact for accounting-related inquiries, payment issues, billing concerns, account reconciliation questions, and financial transaction support. The role requires strong customer service skills, basic accounting knowledge, problem-solving abilities, and attention to detail to ensure timely and accurate resolution of customer requests.

Responsibilities

• Provides response to inbound inquiries from staff, employees, and other entities (internal and external).
• Receive, triage, route, or answer customer inquiries in a timely, helpful, and polite manner during core business hours.
• Actively listen and follow up with questions in order to accurately route calls.
• Provide customer with contact information for future reference.
• Document all inquiries in accordance with standard operating procedures.
• Provide information and resources for customer inquiries; educate customers on how to access and utilize online resources for future inquiries.
• Assist supervisor by monitoring pending requests to ensure prompt resolution. Follow up with outstanding inquiries in order of issue age and urgency.
• Provide research and other information needed to close out the inquiry.
• Maintain a working knowledge of policies and procedures as well as keeping current on updates and changes.
• Identify and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the response center.
• Other related duties as assigned.

Requirements

• High School Diploma or equivalent
• 3 years of experience in customer service or a related field

Preferred Qualifications

• 3 years of accounts payable experience
• 3 years of experience handling complex customer issues
• 3 years of expense reimbursements experience

Skills

• Strong analytical and critical-thinking skills
• Ability to interpret and explain accounting policies and procedures to customers

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare—no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Pay

Salary for this role is up to $46,800.

Candidates must list desired salary in screening questions to be considered for this role.