Senior Analytics Engineer (Customer-Facing)

Crunchr is the People Analytics platform for forward-thinking HR teams. Our team has been built with the same attention and care as our product, and we value motivated and impact-driven team players. Candidates based in the Greater Boston area are strongly preferred; this role does not offer visa sponsorship and applicants must be currently authorized to work in the United States without employer sponsorship.

About the role

Crunchr’s Customer Success team sits at the heart of what we deliver, combining engaged customer relationships with deep technical work to transform scattered HR data into actionable insights. As a Senior Analytics Engineer, you will be the technical partner to our customers, integrating, consolidating, cleansing, and structuring HR data for analytical or operational uses, as well as building data pipelines to bring together information from different source systems.

You will work with customers both during and after implementation to make data easily accessible and optimize their organization's big data ecosystem. As the technical owner for a set of customer accounts, you will work directly with clients on complex, real-world HR data challenges and be the person they rely on when things get difficult. The Customer Success team consists of 10 members across the Netherlands (Amsterdam) and US (Boston). You will be based in Boston, report directly to the Head of CS, and collaborate closely with Customer Success Managers and the Engineering department.

Responsibilities

• Be the primary technical point of contact for your own customer accounts, owning issues end-to-end and ensuring a high quality of delivery.
• Proactively identify data quality gaps of our customers, enabling further analytics opportunities.
• Continuously improve technical standards across code quality, pipeline architecture, and ways of working.
• Set up integrations with different HRIS, including creating scripts to feed client data into our solution.
• Be the senior technical voice with customers: lead data-related discussions, advise on complex problems, and build trust with stakeholders at all levels.
• Mentor other Analytics Engineers on technical depth, code quality, and engineering thinking through example and active support.
• Actively bring AI into how we work, finding places where it can improve speed, quality, or consistency across the team and customer base.

Requirements

• Master's degree in Computer Science, Data Engineering, or a related field.
• 5+ years of relevant experience, with a track record of senior-level technical ownership.
• Hands-on Python skills and strong data engineering fundamentals.
• Comfortable advising and presenting to senior stakeholders and able to translate complexity clearly.
• Affinity with the HR or People Analytics domain.
• Actively embrace AI as part of how you work, whether using AI tools for improvements, automating repetitive tasks, or finding smarter ways to solve customer challenges.
• Based in or near Boston, able to work from our office at least 2 days per week.

Nice to haves

• Hands-on HRIS integration experience with systems like Workday or SAP SuccessFactors.
• Background in SaaS or scale-up environments.
• Customer-facing experience.

Benefits

• A role in which you can have great impact as part of a scale-up building something big.
• Competitive compensation package and secondary conditions, including a stock option plan.
• Autonomy, trust, and the opportunity to make a measurable impact on Crunchr’s growth story.