Senior Analyst-Strategic Relationship Managementt
About the U.S. Consumer Services Team
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
About the U.S. Consumer Services – Business Development & Partnerships Team
Within U.S. Consumer Services, the Business Development & Partnerships team is focused on building strong partnerships with great brands; these partnerships differentiate our card products and deliver compelling partner-funded value to our Card Members, which makes membership essential.
About The MR, Status & Loyalty Partnerships Team
The MR, Status & Loyalty Partnerships team, within the Business Development & Partnerships team, owns business development and partner management for Membership Rewards (MR) partners across the airline, lodging, points transfer, elite tier status, gift card, and Pay with Points categories. The Loyalty Partnerships team is responsible for overseeing, managing and growing Membership Rewards partnerships for the Gift Card and Pay with Points programs. The team manages 70+ Membership Rewards partners end-to-end across several industries, including Retail, Dining and Travel, supports Cash Back program execution, and interacts closely with Membership Rewards, Business Development, Finance, Strategic Partnerships, GCS and GMNS.
Description
Reporting to the Senior Manager, Loyalty Partnerships, this Senior Analyst will support existing and new Pay with Points (PwP) and Pay with Reward Dollars (PwRD) partnerships. Key partners in the portfolio include Amazon (Amex's largest MR redemption partner), Apple Pay, PayPal, Grubhub, Dell, and Best Buy. The Senior Analyst will support initiatives that drive broader enterprise loyalty goals and will ensure operational excellence is achieved by collaborating directly with partners such as the Membership Rewards team, Cash Back product team, Marketing, GCO/LOBCO, and Budget Management.
Responsibilities
- Support Sr. Manager with day-to-day management of Amazon, including marketing calendar management and approvals, reporting, project management, budget tracking, and invoicing.
- Support Sr. Manager with day-to-day management of other Pay with Points partners, i.e., Apple Pay, PayPal, Grubhub, Dell, Best Buy, etc.
- Lead marketing reviews and approval process for partner and Amex marketing placements.
- Support contract management/timelines of current portfolio of Pay with Points partners.
- Support partner-facing deliverables/meeting materials.
- Support execution of partner-related workstreams e.g., onboarding/offboarding, tech enhancements, testing, etc.
- Own tracking and reporting of Pay with Points program.
- Own operational and control management workstreams, e.g., PRSA, governance reviews, servicing.
Qualifications
- Excellent relationship management skills essential to drive initiatives with external partners and cross-functional internal stakeholders
- Project management experience and organization skills, with the ability to manage timelines and move multiple stakeholders along in parallel
- A critical thinker with intellectual curiosity, strong problem-solving skills, and a "can do" attitude
- Keen attention to detail with a passion for organization
- Strong written and verbal communication skills
- Budget management experience a plus
- Willingness to learn and brings positive energy to the team
- Has a bachelor's degree or equivalent and 2-3 years of experience
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities