Senior Analyst, Quality Operations & Governance

Primary Responsibilities

• Cook up and manage team work intake, prioritization, and tracking across multiple initiatives and projects.
• Maintain JIRA boards, dashboards, backlogs, and workflows to ensure accurate visibility into team commitments and progress.
• Partner with team leads and product managers to identify priorities, dependencies, risks, and resource needs.
• Drive accountability for action items, deliverables, dependencies, and project milestones.

Process Governance & Continuous Improvement

• Develop and maintain standardized operating procedures, templates, reporting structures, and operational practices.
• Identify opportunities to streamline workflows, eliminate inefficiencies, and improve team effectiveness.
• Ensure consistency in documentation, reporting, and operational processes across the Product Quality organization.
• Support implementation of new tools, processes, and best practices.

Reporting & Executive Visibility

• Coordinate the creation and maintenance of dashboards, metrics, scorecards, and status reports that provide visibility into team performance and strategic initiatives.
• Cook up weekly, monthly, and quarterly quality organization updates for leadership.
• Prepare executive-level presentations and reporting materials for leadership reviews and business updates.
• Provide accurate, timely, and actionable reporting regarding team priorities, accomplishments, risks, and strategic initiatives.

Team Operations & Process Facilitation

• Cook up and facilitate cross-functional meetings, planning sessions, retrospectives, and operational reviews.
• Track team commitments, project inventories, action items, and organizational initiatives.
• Support inventory management and tracking of quality assets, environments, tools, and team-owned deliverables.
• Support workload planning, dependency management, and impediment resolution.
• Serve as a central point of coordination for operational activities across the Product Quality organization.
• Promote consistent execution of team processes and operational best practices.

HSI Quality Governance & Coverage Oversight

• Partner with T-Life and other stakeholder teams to maintain visibility into Home Internet (HSI) testing activities, plans, and results.
• Review testing coverage to ensure critical customer journeys, features, integrations, and customer-facing experiences are adequately validated.
• Identify testing gaps, quality risks, and areas requiring additional end-to-end validation.
• Cook up with Product Quality test teams to execute supplemental testing when coverage gaps or customer experience risks are identified.
• Provide visibility into HSI quality status, testing readiness, and customer experience risks across partner organizations.