Senior Analyst, Operations - Fraud Prevention and Investigation

Position Summary

The Sr. Analyst, Digital Identity Operations & Governance supports the performance, governance, and continuous improvement of the identity verification ecosystem supporting Last Mile Delivery (LMD).

What you'll do...

Supports day-to-day operations of identity verification platforms and onboarding workflows.

Maintains operational performance metrics, onboarding trends, and platform health indicators.

Aids in operational escalations, incident tracking, and resolution coordination.

Supports platform stability efforts through monitoring, reporting, and process documentation.

Monitors vendor SLAs, KPIs, and operational performance metrics.

Aids in vendor issue management, reporting, and governance activities.

Assists with compliance reviews, audit preparation, and documentation efforts.

Ensures adherence to operational standards, policies, and identity verification controls.

Develops operational dashboards and reporting to measure onboarding performance, fraud trends, and vendor effectiveness.

Analyzes operational data to identify workflow inefficiencies, onboarding friction, and improvement opportunities.

Provides insights and recommendations to support operational and strategic decision-making.

Sustains KPI tracking and recurring business reviews.

Identifies opportunities to improve operational efficiency, onboarding success rates, and fraud prevention outcomes.

Supports automation and process optimization initiatives.

Pairs with Product, Engineering, Operations, Compliance, and vendor teams to support execution of operational priorities.

Supports documentation, communication, and coordination across multiple workstreams.

Minimum Qualifications

• 2+ years of experience in program management, operations, fraud prevention, identity verification, or a related business function.
• 1+ year of experience analyzing operational data, performance metrics, and trends to support business decisions.
• Experience working in a corporate operations environment with cross-functional stakeholders.
• Experience supporting identity fraud, identity verification, onboarding, risk, compliance, or fraud-related processes.
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint, with the ability to develop reports, presentations, and operational documentation.
• Demonstrated ability to communicate findings, present recommendations, and provide updates to stakeholders and leadership teams.

Preferred Qualifications

• Experience supporting identity verification platforms, onboarding operations, or digital identity programs.
• Experience monitoring product performance, operational workflows, and vendor or platform health metrics to ensure successful execution.
• Experience leading process improvement initiatives and partnering with Product, Engineering, Compliance, and Operations teams to drive operational outcomes.

Pay

The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Additional Compensation

Additional compensation for certain positions may also include : Stock