Senior Analyst, Medicare Member Advocate

Position Summary

As a Medicare Member Advocate supporting the Allina Health | Aetna plan, you will engage with members, by telephone or in person, to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention. Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution. Drive member engagement and retention by delivering a positive member experience through all interactions.

Responsibilities

• Define and track program success measures, identify trends, and participate in designing and implementing solutions.
• Conduct audit and monitoring activities as part of service oversight.
• Prepare and deliver training topics for the market team and other organizational partners to address education gaps and improve member experience and retention.
• Provide accurate, timely and insightful analysis in response to ad hoc requests.
• Participate in member outreach to drive plan performance.
• Support community development, member education, and other activities as requested by the Director of Medicare Operations and as customer service demands allow (e.g., annual member meetings or other member-focused events).

Work Environment

In this role you will work in a hybrid environment with some days in the Allina Health | Aetna joint venture office and others working from home.

Required Qualifications

• Minimum of 2+ years of experience in Medicare insurance, including Medicare Advantage and/or Part D
• Minimum of 2+ years of customer service or member-facing experience, preferably in a healthcare or insurance environment
• Demonstrated ability to communicate effectively with diverse audiences through telephone, virtual, written, and in‑person interactions
• Experience delivering live and virtual presentations, trainings, or educational sessions
• Proven ability to resolve complex member issues by collaborating cross‑functionally with internal teams and external partners
• Strong analytical and problem‑solving skills, with the ability to identify trends and support performance improvement initiatives
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Ability to work effectively in a hybrid work environment, managing time independently while meeting performance expectations
• Ability to handle confidential and sensitive information in accordance with HIPAA and company policies

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business, Social Services, or a related field
• Knowledge of Medicare quality programs such as Stars Ratings, CAHPS, HEDIS, or retention initiatives
• Experience supporting member engagement, outreach, or community-based programs
• Demonstrated experience developing or delivering training materials to internal teams or external partners

Education

Bachelor's degree or equivalent work experience

Pay

The typical pay range for this role is $46,988.00 – $112,200.00. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Schedule

Anticipated weekly hours: 40. Time type: Full time.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.