Senior Analyst, Legal Operations & Litigation Support

Provide administrative support to the AVP of Legal Operations and the Litigation team, focusing on supplier management and litigation support.

Responsibilities

• Provide supplier risk management support, including managing supplier relationships throughout the entire lifecycle, partnering with Sourcing, Purchasing, and Supplier Risk Management teams to execute tasks efficiently.
• Partner with Legal supplier owners to deliver on supplier risk management program requirements, leverage reporting, and ensure appropriate documentation is maintained per company requirements.
• Manage day-to-day purchasing and invoice inquiries on behalf of suppliers.
• Support Synchrony’s Litigation team in all aspects of case handling, including lawsuits, regulatory inquiries, arbitration matters, threatened litigation, escalated customer complaints, and complex subpoenas.
• Manage multiple cases/projects simultaneously and deliver on demanding deadlines with minimal supervision.
• Assist with litigation case intake and assignment process.
• Generate weekly, monthly, and quarterly reports of litigation matters for the litigation team and other functions (operations, compliance, and risk).
• Generate year-end settlement reports for 1099 tax reporting and work with the Tax Center of Excellence to finalize information for tax filings.
• Coordinate with outside counsel and the internal finance team regarding settlement payments and other financial administration.
• Coordinate with the internal finance team regarding arbitration fees, litigation settlement contributions, and account adjustments.
• Meet weekly with the AVP, Legal Operations Manager, Sr. Assistant, Litigation Support, and the Legal Executive Administrative Assistant to review, reconcile, and resolve billing issues with law firm invoices.
• Assist with quarterly settlement check accruals.
• Serve as the Litigation Database system Administrator.
• Maintain litigation records in accordance with policies and procedures.
• Generate Legal Hold notices to Synchrony employees at the direction of the Litigation and Commercial counsel.
• Generate weekly Legal Hold reports to Synchrony Information Technology teams.
• Assist AVP, Legal Operations, Litigation team, and outside counsel with document production requests.
• Assist with in-person service of process across Synchrony hubs.
• Perform other duties and/or special projects as assigned.

Requirements

• Ability to attend the Supplier Manager course and become Supplier Manager certified.
• At least 3 years of Excel experience, with working knowledge of Word and PowerPoint.
• Ability to learn new applications (T360 and Exterro) with training to serve as application administrator.
• Experience with OneFD.
• Experience with or ability to learn ACM, I2R, Debt Manager (DM 10), and Content Navigator Production (statements and letters).
• Experience with or ability to learn Coupa and SAS Viya.
• Willingness to work US time zones (8 AM–5 PM, Monday–Friday) with a flexible schedule, including overtime.

Qualifications

• Strong knowledge of Synchrony’s overall business operations.
• Familiarity with litigation documentation (complaint, subpoena, etc.).
• Strong teamwork and interpersonal skills with the ability to interface with cross-functional teams.
• Professional etiquette, positive attitude, and good attendance.
• Excellent oral and written communication abilities.
• Unquestioned integrity, ability to maintain confidentiality, and high ethical standards.
• Excellent interpersonal skills and ability to effectively receive and implement feedback.
• Well-developed time management skills and ability to prioritize with a self-starting nature.
• Demonstrated ability to creatively solve problems.
• Experience in a legal environment (law firm or in-house legal department) or familiarity with litigation.

Pay

The salary range for this position is $60,000.00 – $112,000.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

US time zones (8 AM–5 PM, Monday–Friday) with flexibility to work overtime as needed.

Benefits

Flexible work options, including the ability to work from home near one of Synchrony’s Hubs or in-office. Required commute to the nearest Hub for in-person engagement activities such as regular business or team meetings, training, and culture events.

Eligibility Requirements

• Must be 18 years or older.
• Must have a high school diploma or equivalent.
• Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required; we will not sponsor individuals for employment visas for this job opening.