Senior Analyst, Learning & Development

Position Summary

Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard.

Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team

Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence

Support scalability of training delivery by stepping in to lead sessions when required

Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements

Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs

Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities

Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements

Analyze program performance data and provide actionable insights to improve effectiveness and engagement

Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement

Ensure insights from programs are captured and applied to refine future training approaches

Events, Logistics & Execution Support

• Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately

Stakeholder Collaboration & Communications

• Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards

Data, Reporting & Budget

• Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI
• Ensure timely data capture and reporting to support decision-making

Budget & Resource Management

• Execute training programs within established budget guidelines
• Track expenses and ensure efficient use of allocated resources
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency