Senior Analyst I - Trust & Safety

About the role

Flashpoint is seeking a Senior Intelligence Analyst II to join our Physical Security & Counterterrorism Intelligence team as a Trust & Safety expert in a fast-paced, product-driven environment. The ideal candidate will thrive on deep web-based research and turning real-world threats into sharp analytic assessments.

Responsibilities

• Identify, analyze, and help classify violative content tied to violent extremism, organized crime, hate speech, and harmful and dangerous activity, with a particular focus on Latin America and the Caribbean.
• Work with the client's Trust & Safety team to build and refine search strategies, assess content against platform policy, and translate live criminal and extremist activity into detection queries.
• Build, test, and refine Boolean search strings and keyword queries to surface violative content across verticals (violent extremism, hate and dehumanization, harmful and dangerous, harassment).
• Review flagged content against platform policy definitions, applying nuanced judgment on edge cases like satire and parody exclusions, coded language, and context-dependent violations.
• Produce concise written analysis and reporting on trends, emerging threats, and query performance for internal teams and client stakeholders.
• Quickly understand and act on evolving customer intelligence requirements and policy guidance.
• Write high-quality tactical and strategic assessments that inform moderation and policy decisions.
• Absorb and interpret raw content to determine appropriate classification.
• Maintain and contribute to internal knowledge bases and policy-interpretation references to keep the analyst team consistent.
• Nominate new collection sources and identify gaps in current query coverage.
• Distill complex findings into narratives that land with both internal leadership and client stakeholders, and track the impact of query and policy changes over time.

Requirements

• Experience in online content moderation or trust and safety policy development.
• Experience investigating narcotics trafficking, human trafficking, or fraud networks, and familiarity with the operations of at least one of: Latin American organized crime and cartel networks, domestic or international extremist groups, or trafficking organizations.
• A working understanding of the intelligence cycle and how intelligence requirements translate into deliverables.
• Open source research skills, including social media navigation and online footprint investigation.
• The ability to rapidly break down complex topics and communicate risk clearly to both technical and non-technical audiences while working autonomously in a remote environment.

Qualifications

• Native English plus full professional proficiency (C1/C2) in Latin American Spanish, written and spoken.
• Brazilian Portuguese is strongly preferred; Haitian Creole, French, Dutch, and Papiamento/u are highly desirable, and Russian, Arabic, Mandarin, German, Hebrew, Persian, Turkish, or Hindi/Urdu are a plus.

Skills

• Ability to navigate, pivot, and use link analysis to surface threats and patterns across multiple social media platforms.
• Ability to analyze and distill complex policy frameworks to generate actionable intelligence and identify critical intelligence gaps.
• Ability to synthesize complex information into clear notes, structured spreadsheets, and concise written assessments, and capture action items and key decisions as you go.
• Ability to operate comfortably in a fast-paced, product-driven environment, working semi-autonomously while following SOPs and operational security protocols.
• Ability to work independently and collaboratively in a fully remote setting, and pick up new tools and workflows quickly.

Benefits

• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-one meetings with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.