Senior Analyst, Help Desk II

About the role

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Senior Analyst, Help Desk II to join our Digital Nexus technology organization.

Responsibilities

• Manage, prioritize, and document ticket queues to ensure timely resolution, escalation, and follow-up for maximum customer satisfaction
• Deliver personalized, proactive, and high-quality technical support and communication to VIPs regarding issue status and resolution progress
• Provide complex, third-level troubleshooting for desktop operating systems, network configurations, and client-specific applications
• Test and deploy patches, product upgrades, and enhancements while proactively identifying and mitigating system and network vulnerabilities
• Participate in national