Senior Analyst – HCM & Payroll Operations

Core Responsibilities

• End-to-End Payroll Operations
• Integrations & Cross-Functional Collaboration
• Governance, Compliance & Transition

Required Skills & Experience

• UKG Pro HCM Functional Support
• Comprehensive L2/L3 functional support for UKG Pro (including legacy UltiPro platforms)
• Manage ongoing system configuration, including organizational structures, job/position management, complex benefit plan eligibility rules, and security role assignments
• Oversee critical benefits cycles (Open Enrollment, life events, new hire onboarding), validating eligibility logic and downstream carrier feed accuracy
• Execute mass data updates and system corrections under strict data governance and internal audit controls
• Troubleshoot and resolve payroll variances, including complex tax withholding discrepancies, retro-pay calculations, garnishments, and deduction mismatches
• Aid with critical financial cycles, including US federal, state, and local payroll tax compliance, quarter-end/year-end processing, and W-2 production
• Reconcile payroll system outputs against core HRIS data models to guarantee absolute accuracy prior to General Ledger (GL) posting
• Monitor, test, and troubleshoot critical data bridges between UKG Pro and downstream systems, including corporate ERP/Financial packages, third-party benefits vendors, and insurance carrier feeds
• Partner closely with cross-functional client stakeholders across HR, Payroll, Finance, and Enterprise IT to trace and resolve data flow bottlenecks
• Ensure total alignment with healthcare regulatory frameworks, maintaining strict controls over sensitive data handling (PII/PHI)
• Document system workarounds and build out standard operating procedures (SOPs), runbooks, and knowledge-base articles
• Participate actively in the incoming transition and shadowing phase from the incumbent vendor, ensuring a seamless transfer of institutional operational knowledge

Preferred Qualifications

• 4 +years of dedicated experience supporting HRIS, HCM, and payroll infrastructure
• Proven, hands-on functional experience configuring and supporting UKG Pro (including core HCM and US Payroll modules)
• Strong mastery of the complete hire-to-retire lifecycle, compensation structures, and position management
• Deep comprehension of US payroll processing, including multi-state taxation, deductions, and off-cycle management
• Prior experience operating within a structured, SLA-bound shared services or corporate managed services framework
• Data Security: Familiarity with data privacy standards, specifically handling protected health information (PHI) within a regulated market
• Logistics: Ability to work US business hours/shifts reliably from an offshore delivery center
• Direct experience handling UKG Pro Business Intelligence (BI), Cognos reporting, or native analytics tools
• Familiarity with tying UKG payroll outputs into tier-one ERP financial systems (e.g., Infor, Workday, or SAP GL environments)
• Previous experience participating in vendor-to-vendor managed services transitions and stabilization hypercare