Senior Analyst, Commercial Operations

Key Responsibilities

• Analytics, Reporting & Business Intelligence
• Maintain and enhance dashboards, reports, and visualization tools (Power BI, Tableau, Excel, etc.) to provide regular insights on pipeline, sales performance, quota attainment, conversion rates, win/loss, funnel analysis, churn, and revenue mix.
• Deliver ad hoc analyses to support leadership decisions, e.g. scenario modeling, territory growth, pricing sensitivity, competitor benchmarking.
• Help design and run monthly/quarterly business reviews (CPRs), forecasting reviews, pipeline reviews; prepare materials, variance analyses, and insights.
• Track key sales health metrics, identify trends, outliers, and areas of risk/opportunity.
• Aid in forecasting: prepare inputs, build models, support consensus building among stakeholders (Commercial, Finance, Operations).
• Process, Systems & Tooling
• Be hands-on in configuring, maintaining, and optimizing CRM (e.g. AcuityMD) data quality, process flows, validation rules, and automation.
• Support sales operations and contracting enablement: quoting tools, CPQ, contract management systems, order to cash handoffs, discounting workflows.
• Partner with Corporate IT or external vendors to deploy new tools, integrate data sources, and automate recurring tasks (eg Power BI).
• Work with Sr Director to implement process-improvement efforts with cross-functional teams to eliminate inefficiencies, reduce cycle times, ensure alignment from lead → order → fulfillment.
• Commercial Strategy & Execution Support
• Provide input on territory design, quota setting, incentive modeling, and sales capacity planning.
• Support go-to-market launches (new products or markets), including market sizing, adoption modeling, and post-launch performance tracking.
• Collaborate with other commercial teams on competitive intelligence, segmentation, and targeting.
• Act as liaison between Sales / Account teams and internal support (Finance, Operations, Legal) on operational or commercial escalations.
• Change Management, Training & Governance
• Drive adoption of new processes and systems via training, communications, and reinforcement.
• Monitor compliance to defined commercial policies, sales governance, discounting rules, etc.
• Assist in setting up commercial operating rhythms: weekly pipeline reviews, deal reviews, forecast cadence, alignment meetings.
• Contribute to building the culture of data-driven decision making across commercial teams.

Qualifications

• Education:
• Bachelor’s degree (Business, Economics, Finance, or related)
• Experience:
• ~3–6 years of experience in sales operations, commercial operations, analytics, or related role — ideally in medical devices, biotech, diagnostics, or regulated healthcare markets
• Skills:
• Strong analytical and quantitative skills, comfortable working with large datasets
• Expert-level Excel skills (pivot tables, modeling, advanced formulas)
• Hands-on experience with CRM platforms (Salesforce, etc.) and business intelligence tools (Power BI, Tableau, etc.)
• Excellent communication skills — able to translate technical insights into business action, present to leadership
• Hightly organized, detail-oriented, and process-driven mindset
• Ability to prioritize, manage multiple stakeholder requests, and thrive in ambiguity
• Proficiency with advanced analytics (predictive modeling, statistical methods) preferred
• Experience with SQL, Artificial Intelligence, Python, etc. preferred
• Experience with AcuityMD platform, quoting systems, contract management systems preferred
• Curious, growth mentality, willingness to roll up sleeves
• Experience influencing cross-functionally (Sales, Finance, IT, Marketing)
• Experience in high-growth / scaling companies
• Experience in change management, training, process implementation
• Passion for medical innovation / interest in orthopedic / bio space

Physical Requirements and Work Conditions

• May require occasional sitting, standing, walking, climbing, reaching, bending, or stooping.
• May require lifting and carrying items 50 pounds or more, depending on the role.
• Frequent use of hands and fingers for typing, writing, grasping, and operating office or job-specific equipment.
• Some roles may require the ability to operate a motor vehicle for extended periods and maintain a valid driver’s license.

Pay Range

$86,000 - $96,000 USD

Benefits

Details about benefits will be provided upon hire.

Application Instructions

To apply for this job, please follow the instructions provided in the application form.