Senior Ambulatory Practice Coordinator I
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes job requirements, responsibilities, tasks, work experience, education, knowledge, skills, abilities, patient safety etc. No explicit Benefits, Pay, Schedule. So we should not include those sections. We need sections: About the role? Possibly we can treat the introductory paragraph as About the role. The posting starts: "Job Requirements Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Works closely with Business Supervisor and/ or Clinic Manager in oversight of front desk, call center, and referral coordinator staff." That's more like a summary. Could be About the role.
Responsibilities: list of duties.
Requirements: maybe education and experience.
Qualifications: maybe knowledge, skills, abilities? But we need to decide.
We have sections: Responsibilities, Requirements (education/experience), Knowledge, Skills And Abilities (maybe Skills). Also Patient Safety could be part of Responsibilities or separate? Probably include as part of Responsibilities.
We must not repeat job title. No Job ID.
We must use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points as list items.
We need to parse the responsibilities list: It's a long paragraph with many sentences separated by periods. We need to turn each duty into a list item. Let's extract responsibilities sentences:
- Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.
- Schedules outpatient tests and procedures as required.
- Patient registration responsibilities such as entering and verification of patient demographics and insurance information.
- Obtaining appropriate referrals and authorizations as needed.
- Accurately documenting of such within the EMR system.
- Creating, preparing, and coordination of outgoing referrals.
- Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.
- Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.
- Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.
- Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment.
- Assists with office supply tracking and ordering.
- Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.
- Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival
- Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II.
- Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic.
- Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows.
- Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues.
- Any urgent issues shall be escalated appropriately.
- Leads and participates in quality improvement initiatives, practice projects, and department meeting.
- Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed
- Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget.
- Actively assists patients with MyPortfolio engagement and education
- Create, maintain, and update provider clinical master templates in EMR.
- Makes recommendations to clinical management to update provider templates to improve patient access and template levelling.
- Assists with denial reconciliation as requested.
- Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate.
- Requests service when needed for equipment.
- Works with practice staff and leadership to resolve problems.
- Assists practice leadership with performance management of staff.
- EMR Super User.
- Participates within councils and committees
- Collaborates with multiple finance departments for price estimates related to patient care
Also patient safety section:
- Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
- Takes action to correct observed risks to patient safety.
- Reports adverse events and near misses to appropriate management authority.
- Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
We could include patient safety as part of Responsibilities or separate section? Probably part of Responsibilities.
Now Requirements: Education and Experience:
- High School Diploma or equivalent (GED) is required.
- Minimum of three years of general clerical and/or administrative experience required.
- Two years of experience in a healthcare setting, preferably in a practice office.
- Knowledge of health insurance plans including Medicare and Medical Assistance required.
- Proficiency with computers is required.
- Proficiency with registration and scheduling and call center software required.
- One years of leadership experience preferred.
Also maybe "Work Experience Education and Experience" heading.
Qualifications? Could be Knowledge, Skills And Abilities section.
Knowledge, Skills And Abilities list:
- Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred.
- Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
- Ability to complete intake information and/or other documentation and respond promptly to instructions given.
- Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
- PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
- Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
- Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
- Ability to work independently and respond effectively under stress and pressure.
- Ability to prioritize and manage numerous tasks in different stages of completion.
- Ability to observe and apply relevant hospital and departmental policies and procedures.
- Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
- Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served.
- Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
We could treat these as Skills section.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment.
Structure:
About the role
Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Works closely with Business Supervisor and/or Clinic Manager in oversight of front desk, call center, and referral coordinator staff.
Responsibilities
- ...
...
Requirements
- High School Diploma or equivalent (GED) is required.
- Minimum of three years of general clerical and/or administrative experience required.
- Two years of experience in a healthcare setting, preferably in a practice office.
- Knowledge of health insurance plans including Medicare and Medical Assistance required.
- Proficiency with computers is required.
- Proficiency with registration and scheduling and call center software required.
- One year of leadership experience preferred.
Skills
- Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred.
- Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
- Ability to complete intake information and/or other documentation and respond promptly to instructions given.
- Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
- PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
- Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
- Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
- Ability to work independently and respond effectively under stress and pressure.
- Ability to prioritize and manage numerous tasks in different stages of completion.
- Ability to observe and apply relevant hospital and departmental policies and procedures.
- Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
- Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served.
- Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
Optionally include Patient Safety as part of Responsibilities; we already have many items; could add those as list items under Responsibilities.
We need to ensure we didn't miss any responsibilities: also "Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment." Already included.
Also "Assists with office supply tracking and ordering." included.
Also "Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system." included.
Also "Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival" included.
Also "Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II." included.
Also "Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic." included.
Also "Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows." included.
Also "Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues." included.
Also "Any urgent issues shall be escalated appropriately." included.
Also "Leads and participates in quality improvement initiatives, practice projects, and department meeting." included.
Also "Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed" included.
Also "Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget." included.
Also "Actively assists patients with MyPortfolio engagement and education" included.
Also "Create, maintain, and update provider clinical master templates in EMR." included.
Also "Makes recommendations to clinical management to update provider templates to improve patient access and template levelling." included.
Also "Assists with denial reconciliation as requested." included.
Also "Identifies IT related issues when
for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points as list items. We need to parse the responsibilities list: It's a long paragraph with many sentences separated by periods. We need to turn each duty into a list item. Let's extract responsibilities sentences: - Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures. - Schedules outpatient tests and procedures as required. - Patient registration responsibilities such as entering and verification of patient demographics and insurance information. - Obtaining appropriate referrals and authorizations as needed. - Accurately documenting of such within the EMR system. - Creating, preparing, and coordination of outgoing referrals. - Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate. - Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information. - Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking. - Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. - Assists with office supply tracking and ordering. - Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system. - Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival - Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II. - Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic. - Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows. - Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. - Any urgent issues shall be escalated appropriately. - Leads and participates in quality improvement initiatives, practice projects, and department meeting. - Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed - Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget. - Actively assists patients with MyPortfolio engagement and education - Create, maintain, and update provider clinical master templates in EMR. - Makes recommendations to clinical management to update provider templates to improve patient access and template levelling. - Assists with denial reconciliation as requested. - Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate. - Requests service when needed for equipment. - Works with practice staff and leadership to resolve problems. - Assists practice leadership with performance management of staff. - EMR Super User. - Participates within councils and committees - Collaborates with multiple finance departments for price estimates related to patient care Also patient safety section: - Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives. - Takes action to correct observed risks to patient safety. - Reports adverse events and near misses to appropriate management authority. - Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. We could include patient safety as part of Responsibilities or separate section? Probably part of Responsibilities. Now Requirements: Education and Experience: - High School Diploma or equivalent (GED) is required. - Minimum of three years of general clerical and/or administrative experience required. - Two years of experience in a healthcare setting, preferably in a practice office. - Knowledge of health insurance plans including Medicare and Medical Assistance required. - Proficiency with computers is required. - Proficiency with registration and scheduling and call center software required. - One years of leadership experience preferred. Also maybe "Work Experience Education and Experience" heading. Qualifications? Could be Knowledge, Skills And Abilities section. Knowledge, Skills And Abilities list: - Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred. - Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given. - Ability to complete intake information and/or other documentation and respond promptly to instructions given. - Effective listening skills with the ability to listen and understand patient information and translate it to written documentation. - PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system. - Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff. - Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues. - Ability to work independently and respond effectively under stress and pressure. - Ability to prioritize and manage numerous tasks in different stages of completion. - Ability to observe and apply relevant hospital and departmental policies and procedures. - Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information. - Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. - Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. We could treat these as Skills section. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment. Structure:
About the role
Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information. Works closely with Business Supervisor and/or Clinic Manager in oversight of front desk, call center, and referral coordinator staff.
Responsibilities
- ... ...
Requirements
- High School Diploma or equivalent (GED) is required.
- Minimum of three years of general clerical and/or administrative experience required.
- Two years of experience in a healthcare setting, preferably in a practice office.
- Knowledge of health insurance plans including Medicare and Medical Assistance required.
- Proficiency with computers is required.
- Proficiency with registration and scheduling and call center software required.
- One year of leadership experience preferred.
Skills
- Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred.
- Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
- Ability to complete intake information and/or other documentation and respond promptly to instructions given.
- Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
- PC literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
- Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
- Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
- Ability to work independently and respond effectively under stress and pressure.
- Ability to prioritize and manage numerous tasks in different stages of completion.
- Ability to observe and apply relevant hospital and departmental policies and procedures.
- Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
- Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served.
- Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.