Senior Ambassador Director

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like cookie/navigation/legal/EEO etc. Also remove duplicated lines, application instructions. We need to parse the posting. Let's extract sections: Job Description includes: - JOB SUMMARY: description about role, responsibilities, etc. - General ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: list of duties. - Relationship Building: more duties. - Documentation And Reporting: duties. - Knowledge KNOWLEDGE, SKILLS, AND ABILITIES: includes knowledge, skills, abilities. - Education, Experience, And Related Qualifications: education, experience, qualifications. - Also mention travel: up to 30% national/international travel. - Also mention office requirement: Omnicom’s policy requires employees to work in the office for a minimum of three days a week... This is schedule info. - Benefits? Not mentioned. Pay? Not mentioned. So we should not include Benefits, Pay sections unless present. No mention of pay or benefits. So omit those. - Schedule: we have office requirement (minimum three days a week). That's schedule info. So we can include a Schedule section with that detail. - About the role: we can use JOB SUMMARY as About the role. - Responsibilities: combine essential job functions, relationship building, documentation and reporting. - Requirements: maybe knowledge, skills, abilities: we can put under Requirements or Skills? The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills. Actually they list Skills as separate heading. So we need to decide where to put knowledge, skills, abilities. Could split: Requirements for mandatory qualifications (education, experience, driver's license, passport maybe). Skills for abilities like communication, relationship building, etc. Qualifications maybe for education/experience? But they have both Requirements and Qualifications headings. We need to use them appropriately. We have Education, Experience, And Related Qualifications: that's qualifications. So we can put that under Qualifications heading. Knowledge, Skills, And Abilities: we can split into Skills heading for skills and abilities, and maybe Requirements for knowledge? But they said "Knowledge, Skills, and Abilities" as a heading in the posting. We could treat that as Skills section (since it includes skills and abilities). Requirements could be things like "must have valid driver's license, passport may be necessary, bachelor's degree, 3-5 years experience". However those are also in Education, Experience, And Related Qualifications. Might be overlapping. We need to avoid duplication. Let's decide: - About the role: JOB SUMMARY. - Responsibilities: all duties (essential job functions, relationship building, documentation and reporting, plus travel mention maybe). - Requirements: mandatory items: valid driver's license, passport may be necessary, maybe also knowledge of pharmaceutical/biotech industry and regulatory requirements is a plus (that's not mandatory). But we could put knowledge as part of Skills? Hmm. - Qualifications: Education: Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Experience in a service or medical field is a plus. (These are qualifications.) - Skills: list of skills and abilities from Knowledge, Skills, And Abilities section. - Schedule: office requirement (minimum three days a week) and travel up to 30% national/international. We must not include sections with filler like "TBD". There's a TBD in Education, Experience, And Related Qualifications line: "TBD Omnicom’s policy requires employees to work in the office for a minimum of three days a week..." Actually the TBD appears before that sentence: "TBD Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager." So TBD is likely a placeholder for something like "Location". We should drop the TBD word, but keep the sentence about office requirement. Also there is a TBD earlier: "Candidates must have a valid driver’s license. In some instances, a passport may be necessary. TBD". Actually after that line there is "TBD". We'll drop TBD. Also there is a line: "Omnicom is committed to hiring and developing exceptional talent..." that's boilerplate EEO etc. Should be removed. Also "We will process your personal data..." etc. Remove. Also "For US Job Seekers It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities..." Remove. Also "EOE/AA/M/D/V/F." Remove. Also "Link to Recruitment Privacy Notice:" maybe considered legal boilerplate; remove. Also "Join us—we look forward to getting to know you." Might be considered boilerplate but it's not legal; but it's a closing statement. Might be considered application instruction? It's not exactly instruction but could be considered fluff. Safer to remove? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This line is not legal, not application instruction. Could keep but it's generic. Might be considered filler. I'd remove to keep only substantive. Now let's extract substantive content. JOB SUMMARY paragraph: "The Ambassador Services positions are vital to the core business of Snow, especially regarding the Patient Ambassador® Program. The Ambassador Management Team is responsible for all Ambassador and patient/caregiver relations. All positions within the Ambassador Management Team must work in a fast-paced environment, meet deadlines, and multitask. The Senior Ambassador Director position is responsible for the direct management of the Ambassador Management Team, including the training and supervision of Ambassador Managers and Senior Ambassador Managers. The Senior Ambassador Director position requires coordination with various internal departments, including the Mentor Program Team, coaches, Account Team, Programs Team, Recruitment Team, and Creative Team, as well as Ambassadors, to maintain a productive work environment. The Senior Ambassador Director is responsible for overseeing all Ambassador-related functions managed by the team, ensuring the process is followed and the highest level of customer service is provided. All Directors (Ambassador Services Support Team and Ambassador Management) are responsible for working in lockstep to ensure the success of the Ambassador Services Team. This includes providing staffing recommendations, process development and updates, training, and day-to-day management of a large team. It is imperative that the Senior Ambassador Director be familiar with all aspects of the Ambassador Services Team and be able to provide guidance on any role. Snow’s business is centered around the patient and caregiver journey, and the Senior Ambassador Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Ambassador Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our patients." Actually the last sentence: "provide to our clients." but we have "provide to our patients." We'll keep as in text. Then "Patient Privacy" paragraph: about PII, PHI, training courses: list. We should include that as part of Responsibilities or maybe Requirements? It's about compliance. Could be part of Responsibilities (adhere to training). We'll include under Responsibilities. Then "General ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:" bullet list (though not formatted as bullets but sentences). We'll convert to

• . List items: - Provide direct day-to-day supervision of Ambassador Management Team - Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail - Demonstrate a complete understanding of all roles within the Ambassador Services Team and provide guidance on all aspects of those roles - Responsible for the development of the employee Career Development Worksheet and corresponding bimonthly discussions - Gauge workload of each team member - Provide guidance, advice, and oversight of the Ambassador Services Team for conflicts and difficult situations - Display clear comprehension of legal and regulatory guidelines issued by the U.S. Food and Drug Administration (FDA) as they apply to the Patient Ambassador® Program - Offer strategic direction to larger Ambassador Services Team - Consult with various Account Teams on their Ambassador Program needs - Communicate directly with Account Vice Presidents - Proactively identify areas for enhancement within the Ambassador Services Team - Act as a relationship expert for the Ambassador Services Team - Assist in creating, reviewing, and submitting Standard Operating Procedures for the Ambassador Services Team - Assist in staffing decisions and organizational shifts - Offer training/education to the rest of the team on new or existing processes Then "Relationship Building" paragraph with duties: - Oversee Ambassador relationships to ensure the highest level of customer service is being provided - Provide solutions for problem-solving with professionalism - Demonstrate empathy and compassion in all communications and provide necessary coaching to the team - Provide oversight of Ambassador speaking engagements while ensuring that all logistics, including travel, are being accurately managed by the team - Provide direction on Ambassador training, ensuring all steps are followed by team and appropriate Account Team leadership is looped in, as needed - Work with team to ensure Ambassador contractual obligations are fulfilled - Ensure expense process is followed by team - Serve as the Ambassador Services lead to clients in regard to the Ambassador Program - Work closely with the team to ensure proper coaching takes place for Ambassadors; this requires a close partnership with the Coaches Then "Documentation And Reporting" paragraph: - Ensure all Ambassador communications are documented within Salesforce - Verify that all Ambassador utilization is documented within Salesforce and quarterly reporting cadence is being adhered to - Provide oversight of the contracting process - Provide direction on Salesforce clean-up and organization - Partner with the Salesforce Team to enhance capabilities and features - This position may include up to 30% in national or international travel in support of Ambassador Management team - The Senior Ambassador Director may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. Then "Knowledge KNOWLEDGE, SKILLS, AND ABILITIES:" paragraph: - Knowledge of the pharmaceutical/biotech industry and regulatory requirements is a plus - Knowledge of basic Microsoft suite and systems (Office Suite, etc.) Then "Skills" list (bullet style but not actual bullets). We'll convert each sentence to
• . List: - Create and deliver well-constructed communications - Demonstrate the ability to effectively listen and respond accordingly - Effectively foster relationships with the Ambassadors with impact and influence - Identify opportunities and take lead in providing recommendations to Sr. Leadership to improve communication and company-wide processes - Identify compelling ways to enhance the function of Ambassador Management and opportunities to leverage Ambassadors - Provide strategic guidance to clients and AT in terms of setup and management of Ambassador Programs from point of kickoff, including FMV recommendations and best practices - Establish confidence with the team as an experienced leader through authority, knowledge, and presence - Assist in the coordination of sensitive or conflict-related communications - Effectively create and deliver presentations (both internal and external) that communicate with impact and influence Then "Abilities" list: - Respond to inquiries in a timely manner - Develop and maintain excellent relationships - Establish trust, credibility, and respect of client - Provide recommendations to the client based on Ambassador and strategic expertise - Facilitate engaging and effective client/Ambassador interactions, especially live engagements - Review and facilitate all quarterly reporting - Identify opportunities for potential organic growth within assigned clients within the realm of Ambassador Services - Identify and provide development opportunities for the team and individual employees - Foster a healthy collaborative team environment - Monitor and evaluate performance of staff with timely and actionable personnel reviews - Inspire and motivate team members, leading by example - Take lead in internal committees and initiatives that improve the overall organization and ways of working - Appropriately counsel staff on internal and external issues Then "Education, Experience, And Related Qualifications:" paragraph: - Bachelor's degree from a four-year college or university and three