Senior ALM Tool Support Engineer

Key Responsibilities

• Provide L2/L3 support for ALM tools including Polarion, Jira, Azure DevOps, Artifactory, MATLAB toolchain, Confluence, SVN, and Perforce.
• Configure and maintain projects, workflows, templates, permissions, and access control.
• Troubleshoot tool issues, performance bottlenecks, and integration failures.
• Manage version control systems (SVN, Perforce) including branching, merging strategies, and repository governance.
• Administer JFrog Artifactory including repository lifecycle, access management, and cleanup strategies.
• Support MATLAB/Simulink toolchain integration with ALM tools to ensure traceability.
• Ensure end-to-end traceability across requirements, development, testing, and release lifecycle.
• Perform tool upgrades, patches, backup, restore, and data migration activities.
• Manage integrations between ALM tools, CI/CD pipelines, and external systems.
• Support API-based integrations and automation for tool efficiency.
• Enable alignment between ALM tools and DevOps practices.

Governance & Reporting

• Establish and drive ALM governance through regular support review meetings, status calls, and stakeholder updates.
• Prepare and present Weekly/monthly Support Reports Including Incident/defect trends Tool availability and performance metrics-SLA adherence User adoption and usage metrics
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) for ALM operations.
• Define and monitor KPIs for tool health, support efficiency, and process compliance.
• Conduct periodic audits to ensure adherence to defined ALM processes and standards.
• Drive continuous improvement initiatives based on support data and feedback.

Team Leadership & Stakeholder Management

• Lead and manage a team of ALM support engineers (L1/L2).
• Allocate tasks, monitor performance, and ensure SLA adherence.
• Provide technical guidance, mentoring, and upskilling to team members.
• Act as primary point of contact for stakeholders and business users.
• Cookordinate with cross-functional teams (Dev, QA, DevOps, IT) for issue resolution.
• Drive user adoption through training sessions, KT sessions, and best practice sharing.

Process & Compliance Support

• Support implementation and adherence to SDLC/ALM processes aligned with Agile/DevOps.
• Ensure compliance with industry standards such as ASPICE, ISO 26262, ISO 21434 (as applicable).
• Develop SOPs, knowledge base articles, and user guidelines.

Required Skills

• Strong hands-on experience with ALM tools: Polarion, Jira, Azure DevOps, Confluence.
• Expertise in version control systems: SVN, Perforce.
• Experience managing artifact repositories (JFrog Artifactory).
• Understanding of MATLAB/Simulink toolchain integration.
• Strong knowledge of SDLC, ALM concepts, Agile and DevOps practices.
• Experience in L2/L3 support, troubleshooting, and root cause analysis.
• Experience in defining dashboards, reports, and KPIs.
• Strong stakeholder management and communication skills.
• Experience in team handling and mentoring.
• Knowledge of integrations (APIs, CI/CD pipelines).

Preferred Skills (Good To Have)

• Understanding of ASPICE, ISO 26262, ISO 21434 standards.
• Scripting knowledge (Python, Shell, Groovy) for automation.
• Experience with toolchain integration across engineering ecosystems.
• Exposure to PLM tools and embedded systems domain.