SENIOR AIRPORT COMMUNICATIONS OPERATOR (Gate Control)

Position Overview

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: Bush Intercontinental (IAH) / IAH-ICC Gate Control

Workdays & Hours: Shift work, could include a Rotating Schedule — weekends and holidays

Purpose of Division

The Airport Operations Center (IAH-AOC) supports George Bush Intercontinental Airport (IAH) within the Houston Airport System (HAS). The IAH-AOC serves as a centralized point of contact for airport operations, security, maintenance, and information/customer service, promoting operational efficiency, coordination, and timely communication across airport functions.

Purpose of the Position

The ICC supports daily operations at George Bush Intercontinental Airport (IAH) for the Houston Airport System. The goal of the IAH Gate Control is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. The Senior Airport Communications Operator operates communications equipment to receive and process airport emergency and non-emergency calls for assistance. This position processes paging and information calls and monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fire accidents, bomb threats, facility security, facility maintenance requests, Ground-Based Augmentation System (GBAS) trouble alarms, and terminal gate requests for coordination/assignments.

Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.

Responsibilities

The responsibilities of the Senior Airport Communications Operator include but are not limited to:

• Handles most serious requests and emergencies.
• Functions as a lead during emergency situations.
• Trains telecommunicators on routine functions in the communications center.
• Provides relief and assists telecommunicators in resolving problems with equipment.
• Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies.
• Maintains daily log of calls.
• Receives elevators and maintenance calls, monitor weather conditions.
• Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions and major natural disasters.
• May provide prearrival instructions to callers.
• Maintains a log of emergency activity during shift.
• Enters domestic and international airline schedules into information display system.
• Reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes utilizing Gate management program.
• Ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport.
• Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets and sinks.
• Updates maintenance tracking system.
• Initiates work order for repair of communication and alarm equipment and backup systems to ensure serviceability.
• Ensures field reports concerning emergency activity are routed to appropriate personnel.

Working Conditions

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

Minimum Requirements

Educational Requirements: Requires a high school diploma or a GED.

Experience Requirements: Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

License Requirements: None

Preferences

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information

Selection/Skills Tests Required: The selection process will involve an application review and/or interview. The department may administer skills assessment tests.

Safety Impact Position: YES — If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.

Pay Grade: 16

Salary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.