Senior AI Transformation Process Analyst

Responsibilities

• Facilitate workshops and working sessions with business stakeholders and SMEs to understand current-state processes, pain points, and operational challenges.
• Document business processes, workflows, dependencies, and decision points using standard process analysis methodologies.
• Identify opportunities for Agentic AI, automation, and operational improvements.
• Develop current-state and future-state process models to support transformation planning.
• Assess business functions and workflows to determine suitability for agentic AI solutions.
• Collaborate with Agentic AI SMEs and solution architects to define AI-enabled business capabilities and workflow requirements.
• Evaluate potential business value, implementation considerations, and operational impacts of proposed solutions.
• Support the prioritization of opportunities based on strategic value, complexity, and feasibility.
• Develop business blueprints that define requirements, workflows, user interactions, process changes, and success measures for proposed solutions.
• Document functional requirements, business rules, assumptions, risks, and dependencies.
• Support stakeholder reviews and incorporate feedback into blueprint deliverables.
• Ensure alignment between business objectives, operational requirements, and solution recommendations.
• Build strong relationships with business stakeholders and SMEs across multiple functional areas.
• Facilitate discussions to validate requirements, align priorities, and drive consensus.
• Present findings, recommendations, and blueprint deliverables to client stakeholders.
• Partner closely with project leadership, data analysts, and AI SMEs throughout the engagement lifecycle.

Qualifications

• 10+ years of relevant experience and a Bachelor's degree in Business, Engineering, Telecommunications, Information Systems, Computer Science, or a related field.
• A Master's degree (MBA, Engineering, Technology Management, or a related discipline) is preferred.
• Proven experience in business analysis, process improvement, business transformation, or consulting engagements.
• Experience documenting business processes, requirements, workflows, and future-state operating models.
• Strong facilitation skills, including leading workshops and stakeholder interviews.
• Ability to analyze complex business challenges and translate findings into actionable recommendations.
• Experience working directly with business stakeholders and cross-functional teams.
• Strong stakeholder engagement, relationship-building, leadership, and coordination skills.
• Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Strong analytical, organizational, critical-thinking, and problem-solving skills.
• Proactive, results-oriented approach with a commitment to delivering high-quality outcomes in a dynamic environment.

Preferred Qualifications

• Experience in Artificial intelligence (AI), automation, intelligent workflows, or digital transformation initiatives.
• Process reengineering and operational excellence programs.
• Telecommunications organizations and operational environments.
• Telecommunications access, engineering, construction, network deployment, or infrastructure delivery processes.
• Consulting or other client-facing environments.
• Agile methodologies and product delivery frameworks.