Senior AI Solutions Engineer

About the role

We are seeking a Senior AI Solutions Engineer to join our team. This role involves designing, building, deploying, and maintaining production AI agents that automate enterprise workflows and enhance employee productivity. You will also serve as the technical expert for Anthropic’s Claude platform, Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft agent ecosystem.

Responsibilities

• Design, build, deploy, and maintain production AI agents that automate enterprise workflows and augment employee productivity
• Own the full lifecycle of AI agents, including requirements, architecture, prompt and tool design, evaluation, rollout, monitoring, and iteration
• Build custom agents, connectors, and extensions that integrate with Microsoft Graph, SharePoint, Teams, Outlook, and line-of-business systems
• Create multi-step agent architectures, including tool use, retrieval (RAG), memory, orchestration across multiple models and systems, human-in-the-loop checkpoints, and graceful failure modes
• Develop and maintain evaluation harnesses to assess the performance of AI agents and tie metrics to business outcomes
• Collaborate with security, compliance, legal, and model risk management teams to ensure that all agents meet company standards for data handling, auditability, access control, and responsible AI use
• Evaluate new models, frameworks, and platform releases as they become available and provide recommendations on adoption
• Set technical patterns and guidelines for other engineers to follow when building on your work

Requirements

• 7+ years of software engineering experience
• 5+ years of experience with Python, TypeScript/Javascript
• 2+ years of experience specifically building LLM-powered applications or agents in production with M365 Copilot, Copilot Studio, Power Platform, or equivalent enterprise agent platforms
• 2+ years of hands-on experience with frontier LLM APIs (Anthropic Claude, OpenAI, Google, or Azure OpenAI)
• Prior experience with at least one agent framework (LangChain/LangGraph, Anthropic's agent SDK, Semantic Kernel, AutoGen, CrewAI)
• Demonstrated experience with Claude Code or equivalent agentic coding tools as part of your own development workflow
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Desired Skills

• Experience in financial services, payments, or another regulated industry
• Ability to communicate clearly in writing and in meetings with both technical peers and non-technical stakeholders
• Familiarity with Microsoft Graph APIs, Azure AI services, and how to build, deploy, and govern agents inside a Microsoft-centric enterprise
• Experience with RAG architectures, vector databases, embedding models, and the evaluation methodology
• Experience building and publishing MCP servers, or building agents that consume them
• Background in information security, particularly email security, identity, or threat detection
• Experience with agent evaluation frameworks (Anthropic's evals, Braintrust, Langfuse, Arize, or similar)
• Experience with production LLM observability

How You’ll Work

This role is on-site Monday through Friday and requires flexibility to work overtime that may include weekends. It requires the use of a computer and audio equipment. Travel approximately 5% off-site or to other office locations is expected. Sponsorship is required for this position. Fiserv is an equal opportunity employer and does not accept resume submissions from agencies. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Fiserv takes steps to protect its associates from fraud, including warning about fake job posts. If you have questions about this job posting, please contact AskHR.US@fiserv.com.