Senior AI Implementation Consultant

About the role

Snapsheet is a claims technology company that specializes in cloud-based claims management, virtual vehicle appraisals, and loss and recovery services. Trusted by over 170+ P&C carriers, MGAs, MGUs, TPAs, and logistics companies, our platform is designed to fit the unique needs of our clients.

Responsibilities

• AI Configuration: Design, prompt, and configure custom AI Agents to integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows.
• Architect and Build: Develop operational flows using Snapsheet’s Claim Platform and advanced AI and automation tools, creating objective metrics to measure impact and return on investment (ROI).
• Client Advisement: Lead weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. Act as a trusted advisor and advocate for customer needs.
• Technical Unblocking: Proactively resolve customer issues related to AI configurations, prompting techniques, and system parameters.
• Cross-Functional Liaison: Serve as the primary point of contact between the client, engineering, and support teams. Translate customer needs into actionable feature requests and provide technical support to the engineering team.
• Consultative Strategy: Offer expert recommendations on system configurations and AI utilization to enhance customer claims organization's efficiency and value.
• Continuous Improvement: Provide feedback on existing AI features and contribute to the development of new capabilities.

Qualifications

• Bachelor's Degree in a relevant field.
• 5+ years of relevant experience working for or with P&C claim organizations.
• Strong understanding of P&C claims processes from an operational level.
• Experience in a B2B client-facing or account management role, taking a consultative approach to client success.
• Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation.
• Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders.
• Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Hands-on experience implementing AI solutions within insurance or claims operational environments.
• Direct experience with AI prompting, configuring system prompts, and managing context windows.
• Experience configuring SaaS platforms, complex workflow engines, or CRM architectures.