Senior AI Experience Designer
About the role
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
We are looking for a motivated Senior AI Experience Designer to design and deliver human-centered AI interaction experiences including prompts workflows, feedback loops, and AI-enabled tools. This position is full-time and remote.
Responsibilities
- Design the interaction layer for AI systems including prompts workflows, feedback loops, escalation paths, and human override mechanisms
- Own end user experience design for agentic AI systems, copilot tools, and AI-augmented workflows from concept through deployment
- Translate AI architecture into intuitive and trusted user experiences that drive adoption across business users
- Collaborate with Applied AI Architects and cross-functional teams to align AI solutions to real-world workflows and user needs
- Facilitate workshops and working sessions with stakeholders to gather requirements, validate use cases, and test interaction models
- Design onboarding experiences and adoption pathways to support AI enablement across the organization
- Develop prompt frameworks and contribute to prompt engineering standards and best practices
- Create user-facing materials including playbooks, guides, and workflow documentation
- Monitor adoption signals, gather feedback, and continuously improve AI experiences
- Produce design artifacts such as wireframes, journey maps, workflow diagrams, and interaction flows while ensuring alignment with governance and compliance requirements
Requirements
- 8+ years of experience in UX design, product design, service design, or a related human-centered discipline
- Experience designing AI-powered or AI-augmented products and workflows
- Hands-on experience with prompt engineering for large language models in real-world environments
- Strong systems thinking with the ability to design multi-step AI workflows and human-AI interaction models
- Experience driving adoption and behavior change, not just usability
- Strong facilitation and stakeholder engagement skills across technical and business audiences
- Proficiency with design tools such as Figma, Miro, or similar platforms
- Ability to produce clear and actionable design artifacts in fast-moving environments
- Experience designing accessible solutions aligned to WCAG standards
- Bachelor’s degree in a related field or equivalent combination of education and experience
Preferred Qualifications
- Experience designing AI solutions within enterprise environments
- Familiarity with agentic AI systems and human-in-the-loop interaction models
- Experience using tools such as ChatGPT, Microsoft Copilot, or similar in a professional setting
- Background in change management, organizational design, or learning experience design
- Familiarity with public sector or regulated environments including FedRAMP or NIST
- Experience building scalable design systems, prompt libraries, or reusable interaction patterns
- Experience working in consulting or professional services delivery models
Pay
$140,000 - $175,000 per year. Exact compensation may vary based on several factors, including location, experience, and education.
Benefits
- Medical, dental, and vision insurance
- 401k retirement account access
- Paid time off
- Paid sick leave and/or other paid time off as provided by applicable law
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor