Senior AI Engineer (contract)

Key Responsibilities

• Arcitect and develop AI-driven IVR and conversational systems using Python
• Build NLP models for text classification and clustering to support intent detection and call routing
• Perform data analysis using SQL on large-scale IVR and interaction datasets
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

Required Skills & Experience

• 5+ years of experience in AI / ML
• Very strong proficiency in Python
• Proven expertise in NLP, including: Text classification, Clustering
• Strong experience in data analysis using SQL
• Hands-on experience with LLMs: Prompt engineering, Evaluation frameworks, Retrieval-Augmented Generation (RAG)
• Good to Have: Experience with Agentic AI and multi-agent orchestration, Experience with LLMOps / MLOps in production environments, Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS), Libraries & Tools: Python / ML: NumPy, Pandas, Scikit-learn, XGBoost, NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers, LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK, Agentic AI (Good to Have): LangGraph, AutoGen, Crew, IData & SQL: Oracle, MySQL, SQLAlchemy, Vector Databases: FAISS, Pinecone, Weaviate, Qdrant, LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow

Pay Range

The pay range that the employer in good faith reasonably expects to pay for this position is $47.34/hour - $73.96/hour.

Benefits

Our offered benefits include medical, dental, vision and retirement benefits.