Senior AI Engineer

About the role

Become a part of our caring community. Build capabilities that transform millions of data points into trusted, actionable platforms. Our systems use large language models (LLMs) to read medical records, extract structured facts, answer complex questions with citations back to the source document, and route ambiguous cases to human experts for review. Building AI systems that are accurate, reliable, auditable, and scalable is at the core of this role. As a Senior AI Applied Engineer, you will design, build, deploy, and operate production AI systems used at scale within one of the largest health insurers in the United States. You will own solutions end-to-end, from user experience and APIs to model orchestration, evaluation frameworks, infrastructure, and production operations.

Responsibilities

• Design, develop, and deploy full-stack AI-powered applications, including frontend experiences, APIs, backend services, and data pipelines.
• Build and optimize LLM-based workflows for information extraction, classification, retrieval, summarization, and agentic processes.
• Develop robust prompt strategies, structured output frameworks, tool-calling capabilities, and fallback mechanisms to improve reliability.
• Design and implement retrieval-augmented generation (RAG) systems using embeddings, vector databases, and semantic search technologies.
• Build evaluation frameworks, including benchmark datasets, regression testing, quality metrics, and human review workflows.
• Develop human-in-the-loop processes that enable clinicians and domain experts to validate AI outputs and provide feedback for continuous improvement.
• Build and maintain document-processing pipelines, including OCR, document ingestion, metadata extraction, indexing, and search capabilities.
• Optimize AI systems for accuracy, latency, reliability, scalability, and cost efficiency.
• Implement observability, monitoring, logging, alerting, and incident response processes for production systems.
• Deploy and operate services in cloud-native environments using Kubernetes, Docker, CI/CD pipelines, and modern infrastructure tooling.
• Collaborate with product, engineering, clinical, and operational stakeholders to translate complex business requirements into scalable solutions.
• Ensure solutions meet privacy, security, compliance, and auditability requirements within a regulated healthcare environment.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or another quantitative or related technical discipline, or an equivalent combination of education and practical experience.
• 5+ years of experience building and operating production software systems.
• Experience developing backend services, APIs, distributed systems, or data-intensive applications.
• Hands-on experience integrating LLMs into production applications beyond simple chat interfaces, including structured outputs, tool calling, retrieval-augmented generation (RAG), agents, or multi-step workflows.
• Experience with at least one major AI platform or model provider such as OpenAI, Anthropic, Google, Azure AI, or AWS Bedrock.
• Strong programming skills in Python and/or TypeScript/JavaScript.
• Experience debugging, monitoring, and supporting production applications used by real customers.
• Ability to work independently, navigate ambiguity, and take ownership of projects from concept through deployment.

Preferred Qualifications

• Experience building AI systems where LLMs are part of the critical production workflow.
• Experience designing evaluation frameworks, testing strategies, prompt versioning, tracing, and model performance monitoring.
• Experience with agentic architecture, Model Context Protocol (MCP), tool orchestration frameworks, or autonomous workflows.
• Experience with React, Next.js, modern frontend development, and full-stack application architecture.
• Experience deploying and operating workloads in Kubernetes, Docker, and cloud environments.
• Experience with modern CI/CD practices and infrastructure automation.
• Experience working in regulated industries such as healthcare, financial services, or government.
• Familiarity with privacy, compliance, governance, and data protection requirements.
• Experience using AI-assisted development tools to improve engineering productivity and software quality.
• Strong problem-solving, communication, and collaboration skills.

Success in This Role

Successful candidates are energized by ambiguity, motivated by ownership, and excited to solve difficult problems where correctness matters. You enjoy building systems that are accurate, traceable, and trustworthy, and you view model failures as engineering challenges to be solved rather than limitations to be accepted. This role is best suited for engineers who want to own meaningful problems end-to-end and see their work directly impact users and business outcomes.

Technology Stack

• TypeScript
• React / Next.js
• Python
• PostgreSQL
• Gemini on Vertex AI
• OCR and Document AI technologies
• Docker
• Kubernetes
• Modern CI/CD platforms and tooling

Additional Information

This role operates in a highly regulated environment. Responsible handling of sensitive and protected data is a fundamental requirement and an essential part of our engineering culture.

Work Style: This position follows a hybrid work schedule, requiring employees to work three days per week in the office and