Senior AI Enablement Specialist - FE

About the role

Kong's IT team is standing up a new capability: a small, specialized group that goes directly into business functions and builds AI into how work gets done. We call them AI Enablement Specialists — and we're looking for a senior practitioner to help lead that effort.

Responsibilities

• Spend time inside business teams to understand how they actually work — their tools, processes, pain points, and highest-priority outputs.
• Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings.
• Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice — moving them from early experimentation to confident, independent use.
• Recognize when a solution built for one team applies to others, and do the work to make it reusable across the organization.
• Establish a clear framework for tracking AI adoption progress across business units and report findings to IT leadership on a regular cadence.
• Create documentation standards for the team — every tool, workflow, and lesson learned should be captured so it doesn't live only in your head.
• Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering.
• Mentor junior team members and interns, giving them hands-on experience and clear feedback.
• Stay current on AI developments and translate what's relevant into practical applications for Kong's business context.

Requirements

• Minimum 5+ years of experience in a technical or cross-functional role that required problem-solving across teams and functions.
• A track record of building AI-powered tools, automations, or workflows that changed how real work gets done — with specific examples you can speak to.
• Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs.
• Clear, concise communication skills — you can explain a technical concept to someone who's never thought about it before, without talking down to them.
• Comfort with ambiguity and self-direction; you don't need a detailed roadmap to know where to start.
• Experience working in or with an IT organization, or a comparable role supporting business operations across multiple functions.

Preferred Qualifications

• Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms.
• Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along.
• Experience in consulting, solutions engineering, or a client-facing technical role where you had to earn trust and deliver results quickly.
• Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice.
• Experience creating internal toolkits, playbooks, or training programs that outlived your involvement and were adopted at scale.
• Familiarity with Kong Konnect, Kong Gateway, or API management concepts — understanding how APIs and AI models connect will help you build smarter tools.