Senior AI Conversation Designer

About the role

Blink UX is seeking a Conversational UX Designer to join our remote team based in Pacific Standard Time (PST) – ideally located near Bellevue, WA. This position is ongoing and supports large clients such as Amazon, Google, and NASA.

Responsibilities

• Design end-to-end conversational flows for chatbots, virtual assistants, and AI-powered support systems.
• Translate business requirements and user needs into structured dialogue models and interaction patterns.
• Develop clear, concise, and brand-aligned conversational content.
• Collaborate cross-functionally with Product Managers, Engineers, and Researchers.
• Create wireflows, conversation maps, and prototypes to communicate design intent.
• Apply usability testing insights and performance analytics for iterative improvements.
• Ensure accessibility, inclusivity, and compliance standards in conversational interfaces.

Requirements

• 5–8+ years of experience in UX design, content design, or conversational design.
• Experience designing conversational experiences for generative or agentic AI.
• Strong understanding of human-centered design and UX best practices.
• Experience working in agile, cross-functional product teams.
• Portfolio demonstrating conversation flows, UX writing, or AI interaction design.
• Prompt design experience.
• Familiarity with conversation analytics and optimization techniques.

Skills & Competencies

• Conversation flow design and scripting.
• Interaction design and prototyping.
• Research synthesis and usability testing.
• Cross-functional collaboration.
• Problem-solving and systems thinking.

Success Metrics

• Intuitive, helpful AI conversations aligned with client’s brand voice.
• Improved containment, task completion, and customer satisfaction metrics.
• Clear documentation and scalable design patterns adopted by teams.
• Strong collaboration and positive impact with cross-functional partners.

Pay

Compensation is determined on a competitive, individual basis (DOE).