Senior Agentic Experience Designer (Contractor)

About The Role

Firsthand is looking for a Senior Contract Agentic Experience Designer to rethink and optimize how users engage with AI-powered brand experiences across a portfolio of priority campaigns. This is not a traditional visual design role. We're looking for someone who thinks deeply about user behavior, interaction patterns, experience progression, and measurable outcomes while designing within an existing product and technical framework.

This role is initially a 3–6 month engagement, supporting approximately 2–3 design-intensive campaigns at a time while helping to establish the principles and patterns for a scaled Agent Experience Design practice.

What You’ll Do

• Translate campaign goals into intended user behaviors, experience strategies, and clear design hypotheses.
• Design end-to-end agent experiences, including composition, interaction patterns, content hierarchy, conversational flows, progression, and CTAs.
• Partner with Solutions Consulting to ensure experiences are technically feasible, measurable, and aligned with campaign objectives.
• Review behavioral and performance data to identify opportunities for iteration and optimization.
• Conduct pre-launch experience-quality reviews and ensure experiences meet the intended design strategy.
• Develop reusable interaction patterns, design principles, and frameworks across campaigns.
• Identify product configurability or instrumentation gaps that limit experience quality, measurement, or scalability.
• Partner with Product and Engineering on targeted improvements that unlock stronger, more reusable experiences.
• Help define the remit, skills, methods, and Product capabilities required for a permanent Agent Experience Design function.

What We’re Looking For

• Your background may resemble a Growth Designer, Interaction Designer, Conversational Designer, or performance-oriented Product Designer more than a conventional visual designer.
• Significant experience designing digital experiences where engagement, behavior, or conversion is a core measure of success.
• Strong interaction design skills across flows, states, progression, hierarchy, and calls to action.
• Experience with conversational interfaces, AI products, agent experiences, or emerging interaction models is highly valuable.
• A strong understanding of behavioral or growth-oriented UX and how design decisions influence user action.
• Experience developing design hypotheses and using quantitative signals to evaluate and improve experiences.
• Comfort interpreting performance data and translating insights into concrete design changes.
• Ability to design creatively within existing product and technical constraints.
• Strong cross-functional collaboration skills across technical, product, analytics, and client-facing teams.

How to Apply

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.