Senior Agent Operations Associate
About The Role
You will lead implementations: Lead agent implementations from workflow discovery and design through configuration, testing, launch readiness, and post-launch performance.
You will partner with Customer Strategy, which owns the overall customer relationship.
You will design and improve workflows: Translate complex customer processes into reliable automated workflows, including routing, downstream actions, integrations, and human-in-the-loop paths.
You will own production performance: Build reporting, diagnose workflow performance, and prioritize improvements across automation efficiency, quality, SLA performance, and customer impact.
You will increase automation: Identify why tasks require human review or manual fallback and develop, test, and monitor improvements that safely move work toward automated completion.
You will build the playbook: Turn successful implementation and optimization approaches into repeatable processes, configurations, and testing methods that help the team scale.
About You
- Have owned complex operational, implementation, or technical projects end to end
- Think in systems and identify the highest-leverage problems to solve
- Combine analytical rigor with practical execution
- Have strong technical instincts and either experience with, or the ability to quickly learn, tools such as SQL, logs, APIs, integrations, and agent configuration
- Communicate clearly across customers, operators, and engineers, and bring structure to ambiguous work
What We Offer
- Build at the forefront of applied AI, with meaningful ownership and rapid learning in an AI-native, high-growth startup
- Competitive salary, equity and benefits including medical, dental, vision, 401(k) and flexible PTOS
- Office: Daily catered lunch and dinner reimbursement
- Compensation Range: $110K - $145K