Senior Agent Experience Manager

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the job posting. The posting includes: - Mission statement: "At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients." - Note: "Please note this role is on-site at the Westhampton Beach office*" - Role description: "As a Senior Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As a Sr AEM, you are passionate about your customers and delivering a world-class experience." - Then bullet list of responsibilities (looks like a paragraph with many responsibilities separated by line breaks). Let's extract responsibilities: "At Compass, You Will Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Support local employee enablement efforts, ts including supporting onboarding/training of new Agent Experience employees Act as a local subject matter expert and promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions. Lead ongoing projects such as overseeing national and regional projects, driving adoption of our products and program, strategic & customer-centric initiatives, and new Expansion/M&A activity Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests. Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent. Serve as a mentor to Agent Experience Managers & Coordinator(s) by being available for questions and managing escalation.s Be a culture carrier who inspires and empowers those around you with a creative and constructive approach to creating and implementing change" We need to format as

• for list of duties/requirements/benefits. Then "WhatWe'ree Looking For" (typo) then list of qualifications/skills: "3-5 Years of experience in customer service, office management, hospitality, or operations Previous experience in real estate is a plus Previous experience with live or remote training a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influence customers; strong listening skills, the ability to connect well with others, and empathy for customers' pain points. A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly Skilled communicator with great interpersonal skills, ability to build and manage relationships Has multitasking down to a science and thrives in a demanding, fast-paced environment Can thrive in a demanding, fast-paced environment (duplicate) Ability to work in the office during standard operating hours" We need to decide sections: Could have "About the role" (mission, location note). "Responsibilities" (list). "Requirements" or "Qualifications" (experience). "Skills" maybe separate but we can combine. "Benefits" (list of perks). "Pay" (compensation range). "Schedule" maybe not present (only mention ability to work in office during standard operating hours - that's schedule info). Could include Schedule section with that detail. We must not include sections with filler like "commensurate with experience". We have actual pay range: $73,900-$82,100; bonuses and RSUs may be provided; base pay based on market location; minimum wage met. So we can include Pay section with that. Benefits: list of perks: participation in incentive programs (eligible cash, equity, commissions); paid vacation, holidays, sick time, parental leave, recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; FSAs; commuter program; life and disability insurance; Maven; Carrot; UrbanSitter; Employee Assistance Program; pet insurance. We need to output only HTML fragment, no /, no markdown. We must not repeat job title as heading. The page already shows it, so we don't add

  Senior Agent Experience Manager

  . Use headings for sections only. We need to decide which sections to include: About the role (mission + location note). Responsibilities (list). Requirements (experience). Skills (maybe combine with requirements? Could separate but we have many skill-like items). Could combine Requirements and Skills into one "Qualifications" section. But guidelines: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose a few substantive sections. Prefer few substantive sections over many thin ones. So we could have About the role, Responsibilities, Qualifications (covering experience and skills), Benefits, Pay, Schedule (maybe). That's 6 sections. But we need to ensure each section has real specific content. Let's craft. About the role: include mission statement and location note (on-site at Westhampton Beach office). Could also include brief role description: "As a Senior Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As a Sr AEM, you are passionate about your customers and delivering a world-class experience." That's substantive. Responsibilities: list as
  • each bullet. Qualifications: combine experience and skills. Could list as
    • each bullet. Benefits: list perks. Pay: include base pay range and note about bonuses/RSUs, base pay based on market location, minimum wage met. Schedule: include ability to work in office during standard operating hours. We must not duplicate lines. Ensure we don't include boilerplate like EEO, equal opportunity, scam warning, etc. The posting includes "As an equal opportunity employer..." and "Notice for California Applicants Los Angeles County Fair Chance Notice". Those are boilerplate; we must remove them. Also remove "Do your best work, be your authentic self." That's maybe culture but could be considered boilerplate? It's a statement about culture; but it's somewhat generic. Might be okay to keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Do your best work, be your authentic self." is not exactly EEO but could be considered culture statement; but it's somewhat generic. Might be okay to keep in About the role? But we already have mission statement. Could include it as part of About the role? It's not duplicate. However, it's a bit fluffy. Might be considered filler? Not sure. Safer to omit if it's not specific. The instruction: "Prefer a few substantive sections over many thin ones." So we can omit fluffy lines. Also remove "At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility." That's also generic culture; could be omitted. We'll keep mission statement and location note and role description. Now produce HTML. Structure:

      About the role

      At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Please note this role is on-site at the Westhampton Beach office. As a Senior Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As a Sr AEM, you are passionate about your customers and delivering a world-class experience.

      Responsibilities

      • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
      • Support local employee enablement efforts, including supporting onboarding/training of new Agent Experience employees
      • Act as a local subject matter expert and promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
      • Lead ongoing projects such as overseeing national and regional projects, driving adoption of our products and program, strategic & customer-centric initiatives, and new Expansion/M&A activity
      • Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests
      • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
      • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
      • Serve as a mentor to Agent Experience Managers & Coordinator(s) by being available for questions and managing escalation
      • Be a culture carrier who inspires and empowers those around you with a creative and constructive approach to creating and implementing change

      Qualifications

      • 3-5 years of experience in customer service, office management, hospitality, or operations
      • Previous experience in real estate is a plus
      • Previous experience with live or remote training a plus
      • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
      • Passion for supporting and serving agents trying to grow their businesses
      • Ability to establish credibility with key agent decision-makers and influence customers; strong listening skills, the ability to connect well with others, and empathy for customers' pain points
      • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
      • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
      • Skilled communicator with great interpersonal skills, ability to build and manage relationships
      • Has multitasking down to a science and thrives in a demanding, fast-paced environment
      • Ability to work in the office during standard operating hours

      Benefits

      • Participation in incentive programs (eligible cash, equity, or commissions)
      • Paid vacation, holidays, sick time, parental leave, and recharge leave
      • Medical, tele-health, dental and vision benefits
      • 401(k) plan
      • Flexible spending accounts (FSAs)
      • Commuter program
      • Life and disability insurance
      • Maven (a support system for new parents)
      • Carrot (fertility benefits)
      • UrbanSitter (caregiver referral network)
      • Employee Assistance