Senior Agency Administrative Coordinator

SUMMARY OF RESPONSIBILITIES

Cookbook administrative and customer service tasks including phone calls, data entry, scheduling, report preparation, and third-party coordination.

ESSENTIAL FUNCTIONS

• Manage and direct inbound phone calls.
• Make outbound calls as necessary.
• Schedule sales appointments for salespeople.
• Greet walk-in drivers and customers.
• Auxiliary support to Move Managers and Operations department.
• Follow up with customers and confirm move details.
• Arrange third party services with third party companies.
• Make customer, agent, or driver check-in calls.
• Sort, scan, rate driver paperwork and collect charges.
• Key various data into accounting software program.
• Prepare job files.
• Deliver and retrieve information from drivers on the road.
• Assist other departments, drivers, agents, and corporate office with administrative work.

REQUIRED EXPERIENCE

At least one year of administrative and/or customer service experience.

OTHER SKILLS AND ABILITIES

• Computer proficient.
• Basic accounting principles and software knowledge helpful but not required.
• Excellent internal and external customer service skills.
• Excellent and professional verbal communication and public relations skills.
• Good organizational skills.
• Dependable and punctual.
• Ability to prioritize, work with minimal supervision, and effectively under pressure with deadlines.
• Ability to multitask and work well with others.
• Ability to respond to inquiries or concerns from customers, vendors, and employees.
• Effective presentation and response skills with a pleasant demeanor.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent experience.