Senior Advisor, Technical Account Manager

About the role

Join the Technical Account Manager team as a Senior Advisor, Technical Account Manager in Omaha, NE, Washington, DC, or Colorado. In this role you will help customers meet the needs of service users and keep their information infrastructure available at all times, taking a proactive approach to driving technical activities. You will work closely with colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction while making a profound social impact.

Responsibilities

• Support customers in disconnected environments
• Serve as a subject matter expert for Dell Technologies data center infrastructure products and solutions
• Work with Federal customers and partners as they implement AI solutions in secure spaces
• Address service user needs and maintain information infrastructure availability
• Take a proactive approach to driving technical activities
• Collaborate with colleagues to identify sales opportunities
• Drive best support practices and deliver consistent service levels
• Ensure complete customer satisfaction