Senior Advisor, Technical Account Manager

About the role

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction.

Responsibilities

• Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
• Work with Federal customers and partners as they implement AI solutions in secure spaces.