Senior Advisor, Client Engagement—Media and Audience Strategy

Overview

This role is for a Senior Advisor, Client Engagement professional who will serve as the primary liaison between clients and Epsilon's teams, ensuring successful product and service delivery. This person will lead a matrixed, cross-functional team, orchestrating efforts to achieve client business outcomes while leading expectations and financial goals. This position offers an outstanding opportunity to be at the forefront of Epsilon's transformation to a unified delivery model.

Responsibilities

• Craft and implement strategies to enhance client satisfaction and success
• Lead and manage a cross-functional team to deliver client engagements from start to finish
• Drive collaboration across a multicultural and geographically dispersed organization
• Directly influence client satisfaction and success
• Ensure financial goals are met for client engagements
• Refine project and program oversight capabilities
• Improve client rapport and financial insight in a practical, fast-paced environment
• Guide and provide feedback to cross-functional teams to improve leadership and communication abilities

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of industry-specific experience
• 2+ years of managerial experience
• Program and project management experience
• Experience of at least 2 years in a customer-facing position
• Experience in the Martech or Adtech industries