Senior Adobe Workfront & Fusion Administrator/Architect

About the role

The Senior Adobe Workfront & Fusion Administrator/Architect serves as the strategic and technical owner of the Adobe Workfront platform, responsible for designing, implementing, optimizing, and governing enterprise work management solutions. This role partners with business leaders, marketing operations teams, project management offices, IT, and system administrators to transform business processes into scalable workflows, automation solutions, integrations, and operational frameworks. The ideal candidate combines deep expertise in Adobe Workfront administration, Workfront Fusion automation, enterprise architecture, process design, governance, change management, and stakeholder engagement to drive operational efficiency and platform adoption.

Responsibilities

Platform Architecture & Strategy

• Define and maintain the enterprise Workfront roadmap aligned with business and operational objectives.
• Design scalable Workfront architectures that support project management, resource management, intake, demand management, and portfolio governance.
• Establish platform standards, best practices, naming conventions, and governance frameworks.
• Evaluate and recommend new Workfront capabilities, features, and platform enhancements.
• Develop long-term strategies for workflow automation, integration, and digital transformation.

Workfront Administration & Configuration

• Serve as the senior platform expert for Adobe Workfront administration.
• Configure and maintain: request queues, custom forms, project templates, portfolios and programs, dashboards and reports, resource management settings, user permissions and access models.
• Ensure platform performance, scalability, security, and compliance requirements are met.
• Lead platform upgrades, releases, testing, and deployment activities.

Workfront Fusion Automation

• Design, build, and maintain Workfront Fusion scenarios and integrations.
• Automate workflows across Adobe and third-party platforms.
• Develop sophisticated automation solutions to reduce manual effort and improve data quality.
• Implement monitoring, logging, alerting, and exception-handling processes for automation scenarios.
• Optimize existing Fusion solutions to improve performance and reliability.
• Create reusable automation frameworks and templates.

Integration Architecture

• Lead integration strategy between Workfront and enterprise platforms including: CRM systems (Salesforce, Dynamics), marketing automation platforms, DAM platforms (Adobe Experience Manager, Sitecore), ERP and finance systems, collaboration tools (Microsoft Teams, SharePoint), data and analytics platforms.
• Define API requirements and integration patterns.
• Collaborate with IT teams and developers to implement secure, scalable integrations.
• Ensure data integrity and consistency across connected systems.

Business Process Optimization

• Assess current-state processes and identify opportunities for automation and simplification.
• Lead process-mapping workshops and future-state design sessions.
• Translate business requirements into technical solutions.
• Eliminate operational bottlenecks through workflow optimization.
• Establish measurable operational improvements and success metrics.

Reporting & Analytics

• Design executive dashboards and operational reporting frameworks.
• Develop KPI tracking for: project delivery, capacity management, resource utilization, SLA adherence, workflow efficiency, automation savings.
• Provide strategic insights and recommendations based on platform data.

Governance & Compliance

• Establish platform governance models and operating procedures.
• Manage change control processes and configuration standards.
• Develop documentation standards and solution design artifacts.
• Ensure compliance with organizational security and audit requirements.
• Conduct regular platform health assessments and risk reviews.

Stakeholder Management & Consulting

• Act as a trusted advisor to senior business leaders and project stakeholders.
• Lead discovery workshops and solution design sessions.
• Communicate technical concepts to both technical and non-technical audiences.
• Build business cases for platform investments and enhancements.
• Facilitate prioritization and roadmap planning discussions.

Change Management & Adoption

• Lead user adoption and platform enablement initiatives.
• Develop training materials