Senior Administrative Assistant

What will you be doing?

• Maintain and update booking systems
• Schedule training and events
• Manage inventories and order/replenish supplies
• Undertake a range of general administrative tasks
• Create a warm, inclusive and professional environment
• Communicate with empathy and professionalism
• Manage expectations around appointments and waiting times
• Identify when concerns need to be escalated
• Handle sensitive personal information with discretion
• Deliver excellent customer service across multiple channels
• Provide effective direction to incoming queries
• Maintain a welcoming, organised and accessible reception and office environment

Requirements

• Skilled in creating a welcome and inclusive environment
• Strong administrative skills with experience using Microsoft Office and digital platforms
• Able to handle sensitive information with discretion and professionalism
• Enjoy working directly with people and providing excellent customer service
• Excellent interpersonal skills and adaptable communication style
• Dynamic and flexible approach to managing competing demands and prioritization
• Able to problem-solve and use initiative while knowing when to seek advice
• Able to work collaboratively and independently on specific tasks and projects

Benefits

This role is term-time only, solely campus-based, with no option to work from home. It is a 0.6 FTE (21 hours per week) position, fixed-term for 9 months, from September 2026 to June 2027. Working days are Monday, Tuesday, and Wednesday.

Pay

The salary range for this position is £26,093 - £28,778 per annum pro rata.

Schedule

The role is term-time only, with a shift pattern of 21 hours per week.