Senior Administrative Assistant

About the role

Become an integral part of the Consumer & Community Banking team where you will have the opportunity to work in a fast-paced organization with each day being unique. This role provides a platform for professional growth and skill enhancement. Be part of a results-oriented team that values attention to detail and quality. As a Senior Administrative Assistant, you will work well in a team environment, represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your role includes daily interaction with various executive-level internal clients across the lines of business. You will adapt procedures, processes, and techniques to align with the department's activities and goals.

Responsibilities

• Maintain complex and detailed calendars
• Screen incoming calls and determine priority levels, exercising caution in dispensing information
• Coordinate and manage logistics for both internal and external meetings
• Arrange and coordinate complicated domestic and international travel
• Organize all aspects of internal and external events, including catering and transportation
• Process invoices and T&E expense claims for team members, ensuring compliance with policies and guidelines
• Assist with staff on-boarding and off-boarding, including requesting equipment setup and system access
• Produce high-quality emails and messages for individuals at all levels of the organization
• Maintain department documents, including current organizational charts and executive bios
• Handle regular activities without prompting and advise in advance of issues or delays
• Assist in editing spreadsheets and presentations, including printing and binding, for client meetings

Requirements

• At least five years of administrative experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, with proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities, such as calendar management

This role requires five days in the office (Mon-Fri) and will not support hybrid options.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Benefits include:

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow by delivering solutions to meet all their financial needs.

About the Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and offer the most-used digital solutions, ranking first in customer satisfaction.

This position is subject to Section 19 of the Federal Deposit Insurance Act. An employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.