Senior Accounts Receivable Analyst
About the Role
We are seeking a highly skilled and experienced Senior Accounts Receivable Analyst to join our Revenue Team. The ideal candidate will have a strong background in accounts receivable, exceptional analytical abilities, and a keen attention to detail. This role will be responsible for managing a book of business and addressing internal and external concerns via email and Zendesk. Partnering with internal stakeholders such as Customer Success, Revenue, and Sales, you will assist in resolving billing disputes. Senior Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog's success.
Responsibilities
- Manage the accounts receivable collections process for assigned book of business
- Analyze customer payment patterns and aging reports to identify trends and potential issues
- Collaborate with internal teams to resolve billing discrepancies and disputes in a timely manner li>Manage incoming billing inquiries and collectability concerns through Zendesk, triage accordingly to Revenue, Sales, and Customer Success teams to drive collections
- Develop and maintain effective relationships with clients to facilitate prompt payment and resolve outstanding balances
- Help customers understand their bills, which vary with usage and plan type
- Assist with external audit, compliance, and special projects as necessary
- Provide guidance and mentorship to junior members of the accounts receivable team
Qualifications
- Bachelor's degree in accounting or equivalent required
- 5+ years of full cycle Accounts Receivable / Billing Operations experience
- Proficiency in Microsoft Excel required
Skills
- Ability to work independently, with a strong work ethic, self-motivation, and problem-solving skills
- Attention to detail and high level of accuracy
- Excellent communication skills, both written and verbal; position is highly visible in the company
- Experience in Salesforce, NetSuite, and Tableau a plus
Benefits and Growth
- High income earning opportunities based on self-performance
- New hire stock equity (RSU) and employee stock purchase plan (ESSP)
- Continuous professional development, training, and career pathing
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
Pay
The reasonably estimated yearly salary for this role at Datadog is: $81,000—$109,000 USD. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
About Datadog
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.